AV Technician — Conference & Event Tech Specialist

Waveguide LLC; McLean (VA); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

Disability Insurance

Retirement Plan

Paid Time Off

Parental Leave

Holiday Time Off

Personal Leave

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Commuter Benefits

Employee Assistance Program

FSAs

Job summary

Waveguide LLC is seeking an Audio Visual Technician for Capital One in McLean, VA. The role involves repairing, maintaining, upgrading, and installing AV equipment for clients and coordinating conference spaces.

You will troubleshoot equipment, assist with meetings, and manage events in multipurpose rooms, with a focus on high-touch customer service and up-to-date firmware/software for AV systems.

Qualifications

• Extensive knowledge in network connectivity, digital signal flow, network compliance support, and firmware/software updates.
• Knowledge of modern audio-visual concepts and equipment, including excellent troubleshooting ability.
• Experience with laptops, projectors, microphones, and remote participation technology for audio and video conferencing.
• Crestron DMC-E certification and network certification is preferred.
• Basic knowledge of calculations and Proficient computer skills to include; various computer programs, Microsoft Office programs, e-mail and the Internet.

Responsibilities

• Manages events for the multipurpose rooms, general floor conference rooms and all other meeting spaces.
• Manages holistic meeting experience: sets up and breaks down of furniture, ensures cleanliness of room, and completes all other necessary tasks.
• Oversees and upkeeps all audio visual equipment in managed spaces.
• Places conference functions in properly sized rooms to maximize space utilization.
• Provides seamless management of events with high touch customer service.
• Ensures that AV systems have the latest firmware and software installed updating as necessary.
• Assists Tier 2 with hardware swaps as needed (CHD/projectors).
• Manages ITSM and daily email and phone requests.
• Handles issues as they arise through the proper administrative channels.
• Follows protocol during emergency situations.
• Performs other duties as assigned.

Skills

Network connectivity

Digital signal flow

Firmware updates

Software updates

Tools

Crestron DMC-E certification

Network certification

Job description

Waveguide LLC is seeking an Audio Visual Technician for Capital One in McLean, VA. The role involves repairing, maintaining, upgrading, and installing AV equipment for clients and coordinating conference spaces.

You will troubleshoot equipment, assist with meetings, and manage events in multipurpose rooms, with a focus on high-touch customer service and up-to-date firmware/software for AV systems.