Senior AV Event Lead — Onsite Tech & Solutions

Encore Global; Washington (District of Columbia); On-site; USD 26,000 - 33,000; Full time

Job summary

Encore Global is seeking a Technical Lead in the Washington, DC area to oversee the setup, operation, and breakdown of AV systems for hospitality events, ensuring top-tier guest satisfaction.

On-site leadership, complex troubleshooting, and coordination with clients, hotel staff, and vendors are essential. Strong hospitality experience and AV knowledge are required to excel in this role.

Qualifications

• 2-3+ years of customer service or hospitality experience preferred.
• 2-3+ years of audio-visual experience preferred.

Responsibilities

• Set up, operate, and breakdown AV equipment for events in a hospitality setting.
• Troubleshoot issues and resolve problems quickly to ensure customer satisfaction.
• Mentor and coach other technicians as part of Encore’s service philosophy.
• Coordinate with clients, hotel staff, and vendors to finalize event details and invoices.

Skills

Customer service

Hospitality

Leadership

Education

High school diploma

Job description

Encore Global is seeking a Technical Lead in the Washington, DC area to oversee the setup, operation, and breakdown of AV systems for hospitality events, ensuring top-tier guest satisfaction.

On-site leadership, complex troubleshooting, and coordination with clients, hotel staff, and vendors are essential. Strong hospitality experience and AV knowledge are required to excel in this role.