Senior AV Technician - Onsite Event & Conference Expert

Astreya China; San Francisco (CA); On-site; USD 32,000 - 51,000; Full time

Job summary

Astreya seeks an AV Technician III to join our on-site team supporting a global client in San Francisco. You will maintain conference rooms, handle AV/VC systems, perform preventive maintenance, troubleshoot issues, and escalate when needed.

The role requires strong diagnostic skills, ability to work independently, travel for client sites, and a focus on reliable meeting experiences. You will mentor junior staff and document procedures while adhering to client safety and IT standards.

Qualifications

• High school diploma or GED with 5–8 years in AV or related experience.
• Experience supporting and maintaining corporate AV, videoconferencing, meeting-room and event environments.
• Strong understanding of AV signal flow, conference room technology, room-control systems, cabling, and device connectivity.
• Ability to troubleshoot displays, cameras, microphones, speakers, control systems, presentation equipment, digital signage, and videoconferencing systems.
• Demonstrated ability to independently resolve moderately complex and recurring AV issues.
• Ability to identify when an issue requires escalation to an engineer, programmer, network team, vendor, or manufacturer.
• Experience providing AV support for executive meetings, high-profile events, presentations, and hybrid meetings.
• Demonstrates good judgment in selecting troubleshooting methods and next steps.
• Ability to organize and prioritize multiple AV incidents, service requests, room checks, and event-support requirements.
• Ability to remain calm and communicate clearly during time-sensitive meetings and events.

Responsibilities

• Maintain the daily operational readiness of conference rooms, meeting spaces, event spaces, and other AV-supported areas.
• Perform scheduled room checks and preventive maintenance on displays, cameras, microphones, speakers, control panels, conferencing equipment, digital signage, and presentation systems.
• Respond to AV support tickets and service requests while meeting SLAs and ticket-update requirements.
• Independently troubleshoot routine to moderately complex audio, video, conferencing, connectivity, room-control, and presentation issues.
• Take ownership of assigned AV issues and ensure follow-through with users, internal teams, or vendors.
• Support corporate videoconferencing platforms and associated room equipment.
• Reboot, reconnect, swap, or replace approved AV peripherals, cables, adapters, and other field-replaceable components.
• Verify normal room operation after equipment replacement, vendor service, or system updates.
• Coordinate with AV engineering, network, facilities, and vendors when resolving complex issues.
• Maintain accurate room documentation, equipment records, known-issue information, troubleshooting procedures, and service-ticket history.

Skills

AV system troubleshooting

Conference room support

Client-facing communication

Diagnostics and escalation

Independent worker

Education

High school diploma or GED

Tools

Crestron control systems

Extron equipment

Q-SYS/Biamp platforms

Job description

Astreya seeks an AV Technician III to join our on-site team supporting a global client in San Francisco. You will maintain conference rooms, handle AV/VC systems, perform preventive maintenance, troubleshoot issues, and escalate when needed.

The role requires strong diagnostic skills, ability to work independently, travel for client sites, and a focus on reliable meeting experiences. You will mentor junior staff and document procedures while adhering to client safety and IT standards.