Senior AV Technical Lead - Leadership in Event Production

Encore; Aurora (CO); On-site; USD 32,000 - 36,000; Full time

Job summary

Encore seeks a Sr. Technical Lead to bridge between technical lead and specialist, ensuring flawless execution of audiovisual setups for events in Aurora, CO. You will oversee equipment operation, supervise staff, and drive customer satisfaction in fast-paced hotel and convention environments.

The role emphasizes mentorship, cross-team collaboration, and adherence to safety and security protocols, with opportunities to influence technical standards and event success.

Qualifications

• Bachelor’s Degree preferred.
• 2+ years of field experience in specialty area is required.
• 2-3 years of customer service or hospitality experience is preferred.
• External applicants must complete required training and certifications within 60 days.
• Internal candidates must meet internal certification requirements.
• Ability to interact professionally with a diverse workforce.
• Strong customer and coworker interface skills.
• Valid driver’s license required where applicable.
• Able to lift 50 lbs.

Responsibilities

• Operates and maintains advanced audiovisual equipment during events.
• Delivers outstanding customer service and strengthens client relationships.
• Mentors and develops technical and operations staff.
• Supervises technicians during events and coordinates team activities.
• Maintains equipment security, storage, and preventive maintenance.

Skills

Field experience

Customer service

Hospitality experience

Communication skills

Team leadership

Education

Bachelor's degree

Job description

Encore seeks a Sr. Technical Lead to bridge between technical lead and specialist, ensuring flawless execution of audiovisual setups for events in Aurora, CO. You will oversee equipment operation, supervise staff, and drive customer satisfaction in fast-paced hotel and convention environments.

The role emphasizes mentorship, cross-team collaboration, and adherence to safety and security protocols, with opportunities to influence technical standards and event success.