Senior AV & Event Operations Lead

Encore Global; Vail (CO); On-site; USD 37,000 - 45,000; Full time

Job summary

Encore Global in Colorado's Vail area is seeking a Sr. Technical Lead to bridge between technical leadership and field specialists, ensuring smooth general sessions and event success.

The role focuses on operating and maintaining high-end AV systems, supervising technicians during events, mentoring staff, and delivering exceptional client service in a hospitality-driven environment. Regular on-site responsibilities include pre/post event coordination and equipment management.

Qualifications

• Bachelor’s Degree is preferred.
• 2+ years of field experience in specialty area is required.
• 2-3 years of customer service or hospitality experience is preferred.
• External applicants must meet training and certifications within 60 days of start date.

Responsibilities

• Ensures a flawlessly executed event through accurate setup, operation and breakdown of AV equipment.
• Troubleshoots technical issues and resolves problems quickly during events.
• Provides excellent customer service and maintains positive client relationships.
• Creates an atmosphere that fosters staff development and mentorship.
• Performs advanced work pre/during/post events and supervises other technicians.
• Assists with equipment security, maintenance, inventory and forecasting.

Skills

Hospitality

Ownership

Decision Quality

See The Big Picture

Team Collaboration

Communication

Education

Bachelor’s Degree (preferred)

Job description

Encore Global in Colorado's Vail area is seeking a Sr. Technical Lead to bridge between technical leadership and field specialists, ensuring smooth general sessions and event success.

The role focuses on operating and maintaining high-end AV systems, supervising technicians during events, mentoring staff, and delivering exceptional client service in a hospitality-driven environment. Regular on-site responsibilities include pre/post event coordination and equipment management.