Senior AV Service Technician - On-Site Support & Growth

FORTÉ; Jacksonville (FL); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Medical Insurance

Dental & Vision

ESOP

401(k) Match

HSA/FSA

EAP

Job summary

FORTÉ is seeking an AV technician for on-site support in Jacksonville, FL. You will diagnose and resolve issues with AV systems, provide client training on operation and functionality, and perform routine maintenance to ensure peak performance.

You will document service activities and collaborate with teammates to meet project deadlines while delivering high-quality service. CTS or related certifications are a plus, with travel to customer sites expected as part of the role.

Qualifications

• Experience with service or installation of AV systems.
• Strong technical aptitude and ability to learn new technologies.
• Ability to load code and DSP files including Crestron, BIAMP, and Q-SYS.
• Self-directed with strong customer satisfaction focus.
• Excellent communication and customer-service mindset.
• Willingness to travel to customer sites.
• CTS certification preferred or other related certifications.

Responsibilities

• Diagnose and resolve technical issues with AV systems.
• Provide technical support and training to clients on AV operation and functionality.
• Perform routine maintenance and inspections of AV systems for optimal performance.
• Assist in documenting service procedures and activities.
• Collaborate with team to meet project deadlines and deliver quality service.

Skills

AV systems

Troubleshooting

Customer service

Travel to sites

Crestron/Q-SYS/Biamp

Tools

Crestron

Biamp

Q-SYS

Job description

FORTÉ is seeking an AV technician for on-site support in Jacksonville, FL. You will diagnose and resolve issues with AV systems, provide client training on operation and functionality, and perform routine maintenance to ensure peak performance.

You will document service activities and collaborate with teammates to meet project deadlines while delivering high-quality service. CTS or related certifications are a plus, with travel to customer sites expected as part of the role.