Senior AV Field Engineer — Lead Installations & Client Training

Paycom - ATS; Jacksonville (FL); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

401(k) plan

Bonus program

Paid time off

Holidays off

Floating holidays

Gift benefits for life events

Cell phone reimbursement

Disability insurance

Job summary

CTI is seeking an Audio Video Field Specialist in the Jacksonville, FL area with a proven track record in AV integration installations, commissioning, and service. You will troubleshoot advanced issues, perform preventative maintenance, and ensure client systems operate at peak performance.

The role requires at least 4 years of hands-on AV/IT integration experience, a customer-first attitude, and strong communication skills.

Qualifications

• Customer service experience is required and valued.
• Strong verbal and written communication skills are essential.

Responsibilities

• Troubleshoot and resolve complex issues.
• Conduct preventative maintenance to keep systems operating at optimum levels.
• Collaborate with Programmers to load updated files and configurations.
• Complete final product configuration, testing and commissioning of system solutions.
• Conduct final walk-throughs with clients and train them on their systems.
• Lead AV teams on commercial integration installations.
• Oversee up to 70% overnight travel as required.
• Perform other duties as assigned.

Skills

Customer service experience

Communication skills

Education

Associate degree preferred

Job description

CTI is seeking an Audio Video Field Specialist in the Jacksonville, FL area with a proven track record in AV integration installations, commissioning, and service. You will troubleshoot advanced issues, perform preventative maintenance, and ensure client systems operate at peak performance.

The role requires at least 4 years of hands-on AV/IT integration experience, a customer-first attitude, and strong communication skills.