Senior AV Service Technician

AVI Systems; Jacksonville (FL); On-site; USD 52,000 - 76,000; Full time

Job summary

FORTÉ is seeking a Field Service Technician to travel to customer sites for scheduled maintenance, troubleshooting, and repair of integrated AV systems. You will diagnose issues, provide technical support, and perform routine maintenance to ensure optimal performance.

The role requires strong technical aptitude, experience with AV systems, and the ability to load/modify DSP files. Travel to client sites is expected; CTS certification is preferred but not mandatory with relevant experience.

Qualifications

• Experience with service or installation of AV systems.
• Strong technical aptitude and ability to learn new technologies.
• Ability to load and modify code and DSP files.
• Self-directed with a customer-centric mindset.
• Excellent communication and service orientation.
• Willingness to travel to customer sites.
• CTS Certification preferred; other industry certifications are a plus.

Responsibilities

• Diagnose and resolve AV system issues at customer sites.
• Provide on-site training and technical support to clients.
• Perform routine maintenance and inspections for reliability.
• Document service procedures and related activities.
• Collaborate with teammates to meet project deadlines and quality standards.

Skills

AV systems installation

Troubleshooting skills

Customer service orientation

DSP/code modification

CTS Certification

Tools

Crestron

Biamp

Q-SYS

Extron

Shure

Job description

At FORTÉ, every role plays a part in reimagining how the modern workplace works. Whether you're on the front lines with customers or behind the scenes making things run, your work helps people connect, collaborate, and get things done. From classrooms to control centers, we design and deliver the systems that power smarter, more connected workplaces – and it all starts with the people who make them possible. FORTÉ (formerly AVI Systems) is a 100% employee-owned company with 50+ years of experience and a bold new identity.

The Field Service Technician will travel to customer sites to provide scheduled maintenance, troubleshooting and repair service of their integrated AV systems.

What You Will Be Doing

• You would diagnose and resolve technical issues with AV systems, including troubleshooting connectivity
• Provide technical support and training to clients on the operation and functionality of AV equipment
• Perform routine maintenance and inspections of AV Systems to ensure optimal performance and reliability
• Assist in documenting service procedures and service-related activities
• Collaborate with team members to meet project deadlines and deliver high-quality service to clients

What You Bring To Assure Success

• Previous experience in the service or installation of AV systems
• Strong technical aptitude with the ability to learn new technologies and basic troubleshooting techniques
• Ability to load and modify code and DSP files including Crestron, BIAMP, and Q-SYS
• Ability to work independently, be self-directed and make sound decisions based on customer satisfaction
• Excellent communication skills with a customer service-oriented approach
• Ability and willingness to travel to customer sites
• CTS Certification is preferred, but not required with the right experience. Any other industry related certs or training are also a plus. (Ex: Crestron, Extron, Biamp, QSC, Shure, etc.)

Why Should You Apply?

At FORTÉ, your work matters, and it’s easy to see the impact you make. That’s because we’re 100% employee-owned, and everyone here has a stake in how we show up – for each other, our customers, and the future we’re building. You’ll join a team that values your strengths, supports your growth, and shares your commitment to doing work that moves people and organizations forward. With bold momentum and a clear mission, FORTÉ is a place where you can bring your best – and build what’s next.

The benefits of ownership

At FORTÉ, you're not just covered – you’re supported. Our employee-owners have access to a comprehensive benefits package designed to protect your health, grow your wealth, and help you do your best work.

Here’s a Look At What We Offer

• Healthcare, vision & dental coverage to keep you and your family well
• Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA) for more control over your healthcare dollars
• Employer-paid life and disability insurance for added peace of mind
• 401(k) with company match to invest in your future
• Employee Stock Ownership Plan (ESOP) so you benefit directly from our shared success
• Tuition reimbursement and ongoing learning opportunities to support your growth
• Employer-paid employee assistance program to care for your physical, mental, and financial health
• Paid time off that helps you truly disconnect

FORTÉ is an equal opportunity employer, including individuals with disabilities and veterans.