Associate AV Service Technician

AVI Systems; Bismarck (ND); On-site; AUD 60,000 - 85,000; Full time

Benefits offered by this job

Healthcare benefits

Vision & dental coverage

HSA / FSA programs

Employer-paid life and disability

401(k) with company match

Employee Stock Ownership Plan (ESOP)

Tuition reimbursement and learning

Job summary

FORTÉ is reimagining how modern workplaces work. As a Field Service Technician, you will travel to customer sites to provide scheduled maintenance, troubleshooting and repair of AV systems, ensuring outcomes that keep clients connected and productive.

You will diagnose issues, train clients, perform routine inspections, document service procedures, and collaborate with the team to meet deadlines while delivering high-quality service.

Qualifications

• Previous experience in the service or installation of AV systems.
• Strong technical aptitude with ability to learn new technologies and basic troubleshooting techniques.
• Ability to work independently, be self-directed and make sound decisions based on customer satisfaction.
• Excellent communication skills with a customer service-oriented approach.
• CTS Certification is preferred, but not required with the right experience. Any other industry related certs or training are also a plus.

Responsibilities

• Diagnose technical issues with AV systems, including troubleshooting connectivity.
• Provide technical support and training to clients on the operation and functionality of AV equipment.
• Perform routine maintenance and inspections of AV Systems to ensure optimal performance and reliability.
• Assist in documenting service procedures and service-related activities.
• Collaborate with team members to meet project deadlines and deliver high-quality service to clients.

Job description

At FORTÉ, every role plays a part in reimagining how the modern workplace works. Whether you're on the front lines with customers or behind the scenes making things run, your work helps people connect, collaborate, and get things done. From classrooms to control centers, we design and deliver the systems that power smarter, more connected workplaces – and it all starts with the people who make them possible. FORTÉ (formerly AVI Systems) is a 100% employee-owned company with 50+ years of experience and a bold new identity.

The Field Service Technician will travel to customer sites to provide scheduled maintenance, troubleshooting and repair service of their AV systems.

What You Will Be Doing

• You would diagnose technical issues with AV systems, including troubleshooting connectivity
• Provide technical support and training to clients on the operation and functionality of AV equipment
• Perform routine maintenance and inspections of AV Systems to ensure optimal performance and reliability
• Assist in documenting service procedures and service-related activities
• Collaborate with team members to meet project deadlines and deliver high-quality service to clients

What You Bring To Assure Success

• Previous experience in the service or installation of AV systems
• Strong technical aptitude with the ability to learn new technologies and basic troubleshooting techniques
• Ability to work independently, be self-directed and make sound decisions based on customer satisfaction
• Excellent communication skills with a customer service-oriented approach
• Ability and willingness to travel to customer sites
• CTS Certification is preferred, but not required with the right experience. Any other industry related certs or training are also a plus. (Ex: Crestron, Extron, Biamp, QSC, Shure, etc.)

Why Should You Apply?

At FORTÉ, your work matters, and it’s easy to see the impact you make. That’s because we’re 100% employee-owned, and everyone here has a stake in how we show up – for each other, our customers, and the future we’re building. You’ll join a team that values your strengths, supports your growth, and shares your commitment to doing work that moves people and organizations forward. With bold momentum and a clear mission, FORTÉ is a place where you can bring your best – and build what’s next.

The benefits of ownership

Here’s a Look At What We Offer

• Healthcare, vision & dental coverage to keep you and your family well
• Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA) for more control over your healthcare dollars
• Employer-paid life and disability insurance for added peace of mind
• 401(k) with company match to invest in your future
• Employee Stock Ownership Plan (ESOP) so you benefit directly from our shared success
• Tuition reimbursement and ongoing learning opportunities to support your growth
• Employer-paid employee assistance program to care for your physical, mental, and financial health
• Paid time off that helps you truly disconnect

FORTÉ is an equal opportunity employer, including individuals with disabilities and veterans.