AV Field Service Tech – Travel, Training & ESOP

AVI Systems; Columbus (IN); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Healthcare, vision & dental

HSA & FSA

Employer-paid life and disability

401(k) with company match

ESOP

Tuition reimbursement

Employee assistance program

Paid time off

Job summary

FORTÉ, a 100% employee-owned AV integration company, seeks a Field Service Technician to travel to customer sites for scheduled maintenance, troubleshooting and repair of integrated AV systems.

You will diagnose issues, train clients, perform routine inspections, document procedures, and collaborate with the team to meet project deadlines. CTS certification is preferred but not required with the right experience. This role requires strong communication, independence and willingness to travel.

Qualifications

• Experience in service or installation of AV systems.
• Strong technical aptitude with ability to learn new technologies and basic troubleshooting techniques.
• Ability to load code and DSP files including Crestron, BIAMP, and Q-SYS.
• Willingness to travel to customer sites.
• CTS Certification preferred but not required with the right experience.

Responsibilities

• Diagnose and resolve technical issues with AV systems, including troubleshooting connectivity.
• Provide technical support and training to clients on the operation and functionality of AV equipment.
• Perform routine maintenance and inspections of AV systems to ensure optimal performance and reliability.
• Assist in documenting service procedures and service-related activities.
• Collaborate with team members to meet project deadlines and deliver high-quality service to clients.

Skills

Troubleshooting

Customer service

Self-directed

Travel willingness

Education

CTS Certification preferred

Tools

Crestron

Biamp

Q-SYS

Job description

FORTÉ, a 100% employee-owned AV integration company, seeks a Field Service Technician to travel to customer sites for scheduled maintenance, troubleshooting and repair of integrated AV systems.

You will diagnose issues, train clients, perform routine inspections, document procedures, and collaborate with the team to meet project deadlines. CTS certification is preferred but not required with the right experience. This role requires strong communication, independence and willingness to travel.