AV Service Technician – Field Support & Training

FORTÉ; Indianapolis (IN); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical Insurance

Dental & Vision Plans

ESOP

Short-Term Disability

Long-Term Disability

401(k) Match

Health Savings Account

Flexible Spending Account

Employee Assistance Program

Tuition Reimbursement

Job summary

FORTÉ is seeking an AV support professional to diagnose and resolve technical issues on client sites, while delivering training on AV operations. You will perform maintenance, document procedures, and collaborate with a team to meet project deadlines and service levels.

Candidates should have experience with AV systems service/installation, strong technical aptitude, and the ability to load code for Crestron, Biamp, and Q-SYS. Travel to customer sites is required.

Qualifications

• Previous experience in the service or installation of AV systems.
• Strong technical aptitude with the ability to learn new technologies and basic troubleshooting techniques.
• Ability to load code and DSP files including Crestron, BIAMP, and Q-SYS.
• Ability to work independently and make decisions based on customer satisfaction.

Responsibilities

• Diagnose and resolve technical issues with AV systems, including troubleshooting connectivity.
• Provide technical support and training to clients on operation and functionality of AV equipment.
• Perform routine maintenance and inspections of AV systems to ensure optimal performance and reliability.
• Assist in documenting service procedures and service-related activities.
• Collaborate with team members to meet project deadlines and deliver high-quality service to clients.

Skills

AV systems service/installation

Troubleshooting

Customer service orientation

Independent work

Communication skills

Education

CTS Certification (preferred)

Other industry certifications or training (a plus)

Tools

Crestron DSP files

Biamp DSP files

Q-SYS DSP files

Job description

FORTÉ is seeking an AV support professional to diagnose and resolve technical issues on client sites, while delivering training on AV operations. You will perform maintenance, document procedures, and collaborate with a team to meet project deadlines and service levels.

Candidates should have experience with AV systems service/installation, strong technical aptitude, and the ability to load code for Crestron, Biamp, and Q-SYS. Travel to customer sites is required.