Senior Automotive Service Concierge

Premier Automotive Group; Saint Joseph (MO); On-site; USD 40,000 - 60,000; Full time

Job summary

Premier Automotive Group at Victory GMC St Joseph is seeking an Experienced Service Consultant to oversee the service orders and ensure customers receive effective service. You will provide concierge support for inquiries, distribute work among technicians, and maintain customer satisfaction scores.

The ideal candidate will have excellent communication skills, a high school diploma or equivalent, and a valid driver's license. A professional demeanor is required along with passing drug testing and background checks.

Qualifications

• Excellent customer service and communication skills.
• Basic computer skills.
• Professional, well-groomed appearance and a positive attitude.
• High school diploma or equivalent.
• Valid driver's license and good driving record.
• Pass drug testing, MVR/Insurability, background investigation/interview.

Responsibilities

• Oversee service orders and flow of the service drive to ensure customers receive prompt, courteous, and effective service.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
• Ensure the daily inventory of technicians' time is consistently sold to service customers.
• Distribute work between technicians efficiently.
• Answer technical questions about vehicle problems, warranties, services, and repairs.
• Maintain Customer Satisfaction scores at or above company standards.
• Assist in diagnosing vehicle problems; order parts and tools as necessary.
• Reinforce company policies and adhere to company standards.
• Encourage compliance with applicable laws and regulations.
• Maintain good working relationship with factory(s) and foster positive employee relations.

Job description

Premier Automotive Group at Victory GMC St Joseph is seeking an Experienced Service Consultant to oversee the service orders and ensure customers receive effective service. You will provide concierge support for inquiries, distribute work among technicians, and maintain customer satisfaction scores.

The ideal candidate will have excellent communication skills, a high school diploma or equivalent, and a valid driver's license. A professional demeanor is required along with passing drug testing and background checks.