Automotive Service Advisor – Customer Experience & Growth

Krause Toyota South Atlanta; Asheville (NC); Presencial; USD 48.000 - 68.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

401(k) match

Dental insurance

Vision insurance

Paid time off

Career advancement

Employee discounts

Family-owned

Team-oriented culture

Career stability

Descripción de la vacante

Krause Auto Group is seeking a motivated Service Advisor to join our Asheville service team. You’ll be the main point of contact, delivering an exceptional customer experience while helping maintain efficient service department operations.

We offer a supportive, team-oriented culture with growth opportunities, a benefits package, and opportunities to advance from within as you help customers and technicians navigate vehicle maintenance and repairs.

Formación

• Valid driver's license with a clean driving record.
• Experience as an automotive service advisor or in a dealership role is preferred.
• Excellent communication and customer service abilities.

Responsabilidades

• Greet customers promptly and professionally in the service drive.
• Build strong customer relationships and create a positive service experience.
• Serve as the main point of contact throughout the repair process.
• Provide concierge-level support for customer questions and concerns.
• Communicate repair recommendations, timelines, and updates clearly and professionally.
• Maintain customer satisfaction scores at or above company standards.
• Oversee service orders and manage workflow within the service drive.
• Distribute repair orders between technicians.
• Assist customers with vehicle maintenance recommendations and warranties.
• Support technician productivity and daily labor goals.
• Assist with diagnosing vehicle concerns and coordinating parts or tools when needed.
• Support warranty administration and service department processes.
• Foster strong relationships with technicians, management, and manufacturer representatives.
• Promote a positive, team-oriented culture and participate in training.

Conocimientos

Communication skills

Customer service

Organized mindset

Detail-oriented

Multitasking

Fast-paced environment

Leadership

Team collaboration

Descripción del empleo

Krause Auto Group is seeking a motivated Service Advisor to join our Asheville service team. You’ll be the main point of contact, delivering an exceptional customer experience while helping maintain efficient service department operations.

We offer a supportive, team-oriented culture with growth opportunities, a benefits package, and opportunities to advance from within as you help customers and technicians navigate vehicle maintenance and repairs.