Senior Automotive Service Advisor: Growth & Rewards

Harnish Auto Family; Puyallup (WA); On-site; USD 60,000 - 130,000; Full time

Benefits offered by this job

Competitive compensation

Medical, dental, and vision insurance

401(k) with employer matching

Paid time off

Ongoing training and development

Opportunities for advancement

Team-oriented environment

Job summary

Chevrolet Buick GMC of Puyallup, proudly part of the Harnish Auto Family, is seeking an experienced Automotive Service Advisor to join our team. We thrive in a fast-paced, customer-focused environment and value lasting relationships with our clients.

We offer competitive pay with performance-based earnings, comprehensive benefits, 401(k) with employer matching, PTO, ongoing training, advancement opportunities, and a supportive team culture within the Puget Sound area. Equal opportunity employer.

Qualifications

• Strong understanding of automotive maintenance, repair processes, and service department operations.
• Proven ability to sell recommended services and build customer relationships.
• Excellent communication, organization, and multitasking skills.

Responsibilities

• Greet customers and provide an exceptional service experience from start to finish.
• Accurately document customer concerns and create repair orders.
• Recommend maintenance and repair services based on vehicle needs and manufacturer guidelines.
• Communicate effectively with technicians, parts personnel, and customers to ensure timely repairs.
• Review inspection results and clearly explain recommended services and associated costs.
• Provide accurate repair estimates, timelines, and regular updates to customers.
• Maximize service opportunities while maintaining customer trust and satisfaction.
• Follow up with customers to ensure satisfaction and encourage repeat business.
• Maintain accurate repair orders and follow dealership processes and procedures.
• Meet or exceed departmental goals for sales, productivity, and customer satisfaction.

Skills

Automotive knowledge

Sales ability

Customer service

Communication

Multitasking

Dealership operations

Tools

Dealership management systems

Job description

Chevrolet Buick GMC of Puyallup, proudly part of the Harnish Auto Family, is seeking an experienced Automotive Service Advisor to join our team. We thrive in a fast-paced, customer-focused environment and value lasting relationships with our clients.

We offer competitive pay with performance-based earnings, comprehensive benefits, 401(k) with employer matching, PTO, ongoing training, advancement opportunities, and a supportive team culture within the Puget Sound area. Equal opportunity employer.