Experienced Service Advisor

Harnish Auto Family; Puyallup (WA); On-site; USD 60,000 - 130,000; Full time

Benefits offered by this job

Competitive compensation

Medical, dental, and vision insurance

401(k) with employer matching

Paid time off

Ongoing training and development

Opportunities for advancement

Team-oriented environment

Job summary

Chevrolet Buick GMC of Puyallup, proudly part of the Harnish Auto Family, is seeking an experienced Automotive Service Advisor to join our team. We thrive in a fast-paced, customer-focused environment and value lasting relationships with our clients.

We offer competitive pay with performance-based earnings, comprehensive benefits, 401(k) with employer matching, PTO, ongoing training, advancement opportunities, and a supportive team culture within the Puget Sound area. Equal opportunity employer.

Qualifications

• Strong understanding of automotive maintenance, repair processes, and service department operations.
• Proven ability to sell recommended services and build customer relationships.
• Excellent communication, organization, and multitasking skills.

Responsibilities

• Greet customers and provide an exceptional service experience from start to finish.
• Accurately document customer concerns and create repair orders.
• Recommend maintenance and repair services based on vehicle needs and manufacturer guidelines.
• Communicate effectively with technicians, parts personnel, and customers to ensure timely repairs.
• Review inspection results and clearly explain recommended services and associated costs.
• Provide accurate repair estimates, timelines, and regular updates to customers.
• Maximize service opportunities while maintaining customer trust and satisfaction.
• Follow up with customers to ensure satisfaction and encourage repeat business.
• Maintain accurate repair orders and follow dealership processes and procedures.
• Meet or exceed departmental goals for sales, productivity, and customer satisfaction.

Skills

Automotive knowledge

Sales ability

Customer service

Communication

Multitasking

Dealership operations

Tools

Dealership management systems

Job description

Salary Range: $60,000.00 To $130,000.00 Annually

Chevrolet Buick GMC of Puyallup, proudly part of the Harnish Auto Family, is looking for an experienced, motivated, and customer-focused Automotive Service Advisor to join our team! We are seeking someone who understands dealership service operations, thrives in a fast-paced environment, and knows how to build lasting customer relationships while driving service department success. As a family-owned dealership group serving the Puget Sound area for nearly 50 years, we take pride in our employees, our customers, and the communities we serve.

Responsibilities

• Greet customers and provide an exceptional service experience from start to finish.
• Accurately document customer concerns and create repair orders.
• Recommend maintenance and repair services based on vehicle needs and manufacturer guidelines.
• Communicate effectively with technicians, parts personnel, and customers to ensure timely repairs.
• Review inspection results and clearly explain recommended services and associated costs.
• Provide accurate repair estimates, timelines, and regular updates to customers.
• Maximize service opportunities while maintaining customer trust and satisfaction.
• Follow up with customers to ensure satisfaction and encourage repeat business.
• Maintain accurate repair orders and follow dealership processes and procedures.
• Meet or exceed departmental goals for sales, productivity, and customer satisfaction.

Qualifications

• Strong understanding of automotive maintenance, repair processes, and service department operations.
• Proven ability to sell recommended services and build customer relationships.
• Excellent communication, organization, and multitasking skills.
• Ability to manage a high volume of repair orders in a fast-paced environment.
• Strong commitment to customer satisfaction and teamwork.
• Experience with dealership management systems and digital vehicle inspections preferred.
• Valid driver's license and acceptable driving record.

What We Offer

• Competitive compensation with performance-based earning opportunities.
• Medical, dental, and vision insurance.
• 401(k) with employer matching opportunities.
• Paid time off.
• Ongoing training and professional development.
• Opportunities for advancement within our dealership group.
• Supportive, team-oriented work environment.

Join Our Team!

We're looking for an experienced Service Advisor who takes ownership of their work, communicates with confidence, and understands the importance of both customer satisfaction and service department profitability.

If you're ready to bring your experience and drive to a dealership that values its employees and customers, we want to hear from you!

Company Description: At Harnish Auto Family, we believe in more than just selling cars; we're dedicated to providing exceptional automotive experiences to our customers. As a family-owned and operated dealership, we prioritize integrity, transparency, and customer satisfaction above all else. With a rich history spanning 4 decades, our commitment to excellence has earned us a reputation as a trusted name in the automotive industry. Beyond sales and service, community engagement is at the heart of what we do. We're proud to sponsor local events, charities, and initiatives that make a positive impact in the areas we serve. Our dedication to giving back reflects our core values and strengthens the bond we share with our community.

Join us at Harnish Auto Family, where passion, integrity, and customer satisfaction drive everything we do. Together, let's embark on a journey to redefine automotive excellence and create lasting relationships with our valued customers.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.