Senior Automotive Service Advisor | Flexible Schedule & Growth

Airport Marina Ford; Los Angeles (CA); Presencial; USD 52.000 - 75.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical and dental insurance

401(k) retirement plan

Paid time off and vacation

Paid training and ongoing professional

Career growth opportunities

Employee vehicle purchase plans

Long-term job security

Health and wellness support

Flexible work schedule

Employee discounts on products and

Descripción de la vacante

Airport Marina Ford is seeking an experienced Automotive Service Advisor to join our busy service department in Los Angeles. You will greet customers, write repair orders, explain maintenance needs, and coordinate technician workflow to ensure fast, accurate service.

The ideal candidate has Ford service advisory experience, strong communication skills, and a proven ability to manage high-volume workloads while delivering concierge-level customer service.

Formación

• Minimum 2+ years of Ford Service Advisor experience strongly preferred.
• Experience with repair orders and warranty procedures.
• Ability to coordinate technician scheduling and workflow.
• Excellent communication and customer service skills.
• Professional appearance and demeanor.
• Willingness to undergo background check and drug screening.

Responsabilidades

• Greet customers promptly in the service drive and open accurate repair orders
• Listen carefully to vehicle concerns and document symptoms clearly
• Explain recommended maintenance and repair services
• Manage the daily flow of the service lane to ensure efficiency and customer satisfaction
• Schedule appointments and coordinate technician workflow
• Distribute repair orders effectively to maximize productivity and billed hours
• Maintain consistent communication with customers regarding repair status and completion times
• Provide concierge-level service for all phone and in-person inquiries
• Ensure technician time is fully utilized and daily production goals are met
• Review completed repairs and explain invoices to customers

Conocimientos

Ford Service Advisor

Customer service

Communication skills

Workflow management

Descripción del empleo

Airport Marina Ford is seeking an experienced Automotive Service Advisor to join our busy service department in Los Angeles. You will greet customers, write repair orders, explain maintenance needs, and coordinate technician workflow to ensure fast, accurate service.

The ideal candidate has Ford service advisory experience, strong communication skills, and a proven ability to manage high-volume workloads while delivering concierge-level customer service.