Experienced Service Advisor

Airport Marina Ford; Los Angeles (CA); On-site; USD 52,000 - 75,000; Full time

Benefits offered by this job

Medical and dental insurance

401(k) retirement plan

Paid time off and vacation

Paid training and ongoing professional

Career growth opportunities

Employee vehicle purchase plans

Long-term job security

Health and wellness support

Flexible work schedule

Employee discounts on products and

Job summary

Airport Marina Ford is seeking an experienced Automotive Service Advisor to join our busy service department in Los Angeles. You will greet customers, write repair orders, explain maintenance needs, and coordinate technician workflow to ensure fast, accurate service.

The ideal candidate has Ford service advisory experience, strong communication skills, and a proven ability to manage high-volume workloads while delivering concierge-level customer service.

Qualifications

• Minimum 2+ years of Ford Service Advisor experience strongly preferred.
• Experience with repair orders and warranty procedures.
• Ability to coordinate technician scheduling and workflow.
• Excellent communication and customer service skills.
• Professional appearance and demeanor.
• Willingness to undergo background check and drug screening.

Responsibilities

• Greet customers promptly in the service drive and open accurate repair orders
• Listen carefully to vehicle concerns and document symptoms clearly
• Explain recommended maintenance and repair services
• Manage the daily flow of the service lane to ensure efficiency and customer satisfaction
• Schedule appointments and coordinate technician workflow
• Distribute repair orders effectively to maximize productivity and billed hours
• Maintain consistent communication with customers regarding repair status and completion times
• Provide concierge-level service for all phone and in-person inquiries
• Ensure technician time is fully utilized and daily production goals are met
• Review completed repairs and explain invoices to customers

Skills

Ford Service Advisor

Customer service

Communication skills

Workflow management

Job description

Airport Marina Ford is seeking an experienced and customer-focused Automotive Service Advisor / Service Consultant to join our high-performing service department. This role is ideal for a professional who thrives in a fast-paced dealership environment and is passionate about delivering an exceptional customer experience.

As a Service Advisor, you are the primary point of contact in the service drive. You will greet customers, write repair orders, recommend maintenance, coordinate technician workflow, and ensure every guest receives prompt, professional service from start to finish.

Previous Ford Service Advisor Experience Is Strongly Preferred.

Why Join Airport Marina Ford?

At Airport Marina Ford, we are committed to making every customer a customer for life. We believe happy employees create happy customers, and we reward hard work, professionalism, and motivation. As a family-owned and operated dealership, every team member plays a vital role in our continued success and reputation for award-winning service.

Compensation & Benefits

• Medical and dental insurance
• 401(k) retirement plan
• Paid time off and vacation
• Paid training and ongoing professional development
• Career growth opportunities
• Employee vehicle purchase plans
• Long-term job security
• Health and wellness support
• Flexible work schedule
• Employee discounts on products and services

Key Responsibilities

• Greet customers promptly in the service drive and open accurate repair orders
• Listen carefully to vehicle concerns and document symptoms clearly
• Explain recommended maintenance and repair services
• Manage the daily flow of the service lane to ensure efficiency and customer satisfaction
• Schedule appointments and coordinate technician workflow
• Distribute repair orders effectively to maximize productivity and billed hours
• Maintain consistent communication with customers regarding repair status and completion times
• Provide concierge-level service for all phone and in-person inquiries
• Ensure technician time is fully utilized and daily production goals are met
• Review completed repairs and explain invoices to customers

Qualifications

• Minimum 2+ years of Ford Service Advisor experience strongly preferred
• Previous Automotive Service Advisor Or Service Consultant Experience Required
• Strong understanding of repair orders, warranty procedures, and technician scheduling
• Excellent communication and customer service skills
• Proven ability to manage workflow and multitask in a high-volume service department
• Professional appearance and demeanor
• Strong organizational and time management skills
• Clean driving record
• Willingness to complete pre-employment background check and drug screening

Airport Marina Ford is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, pregnancy, or any other characteristic protected by law. Our equal employment opportunity policy applies to all aspects of employment, including recruitment, hiring, promotion, compensation, benefits, training, and termination. We are committed to maintaining a fair, respectful, and merit-based workplace.