Senior Automotive Service Advisor – Customer Focus & Growth

wiseautogroup; Vallejo (CA); On-site; USD 52,000 - 75,000; Full time

Job summary

Vallejo Hyundai is seeking an experienced Automotive Service Advisor to join the Service Department in Vallejo, California. The ideal candidate will deliver exceptional service while maximizing sales opportunities and maintaining strong customer relationships.

Responsibilities include greeting customers, writing repair orders, communicating with technicians, presenting maintenance recommendations, and providing accurate estimates.

Qualifications

• Previous automotive dealership Service Advisor experience required.
• Strong communication and customer-service skills.
• Ability to sell maintenance and repair services.
• Valid driver’s license and clean driving record.

Responsibilities

• Greet customers and identify service needs.
• Write repair orders and document concerns.
• Communicate with technicians about repairs and concerns.
• Review inspection results and present recommendations to customers.
• Provide accurate estimates and update customers during repair.
• Obtain authorization before additional work and maintain CSI.
• Follow up on declined services and future maintenance needs.
• Collaborate with technicians, parts personnel, and management to move orders.

Skills

Customer service

Communication

Time management

Teamwork

Job description

Vallejo Hyundai is seeking an experienced Automotive Service Advisor to join the Service Department in Vallejo, California. The ideal candidate will deliver exceptional service while maximizing sales opportunities and maintaining strong customer relationships.

Responsibilities include greeting customers, writing repair orders, communicating with technicians, presenting maintenance recommendations, and providing accurate estimates.