Automotive Service Advisor — Customer Care Specialist

Glakeshyundaiofdublin; Columbus (OH); On-site; USD 40,000 - 55,000; Full time

Job summary

Great Lakes Hyundai of Dublin is seeking a dedicated Service Advisor to deliver exceptional customer service and ensure top-quality service for vehicles. You will be the first point of contact for customers, helping them with service needs and providing timely assistance.

This role requires proven experience in customer service and excellent communication skills. Join a dynamic team where you will ensure customer satisfaction and collaborate effectively with technicians.

Qualifications

• Proven experience in customer service or automotive service advising.
• Excellent communication and interpersonal skills.
• Strong organizational skills and attention to detail.
• Ability to work in a fast-paced environment.
• Basic knowledge of automotive systems and terminology is preferred.
• Clean and valid Driver's License.

Responsibilities

• Greet customers and assist them with their service needs.
• Listen to customers' concerns and advise on solutions.
• Schedule service appointments and provide timeframes.
• Prepare and maintain customer service orders.
• Collaborate with technicians for efficient work performance.
• Provide cost estimates and explain repair procedures.
• Follow up with customers regarding their service.
• Resolve customer issues or concerns promptly.

Skills

Customer service experience

Communication skills

Organizational skills

Automotive knowledge

Job description

Great Lakes Hyundai of Dublin is seeking a dedicated Service Advisor to deliver exceptional customer service and ensure top-quality service for vehicles. You will be the first point of contact for customers, helping them with service needs and providing timely assistance.

This role requires proven experience in customer service and excellent communication skills. Join a dynamic team where you will ensure customer satisfaction and collaborate effectively with technicians.