Automotive Service Advisor

Wise Auto Group; Vallejo (CA); On-site; USD 52,000 - 76,000; Full time

Job summary

Vallejo Hyundai is seeking an experienced Automotive Service Advisor to join our service department in Vallejo, California. The ideal candidate will be customer-focused, with prior dealership experience, and able to clearly explain maintenance and repairs while maximizing service sales opportunities.

You will greet customers, write repair orders, and coordinate with technicians to ensure accurate, timely service.

Qualifications

• Previous automotive dealership Service Advisor experience required.
• Strong communication and customer-service skills.
• Ability to sell maintenance and repairs.

Responsibilities

• Greet customers and identify service needs.
• Write repair orders and document concerns.
• Communicate with technicians about repairs.
• Review inspection results and present recommendations.
• Provide accurate estimates and update customers.
• Obtain authorization before additional work.
• Maintain CSI performance.
• Follow up on declined services and maintenance needs.
• Coordinate with parts, techs, and management to move orders.
• Ensure orders are documented and closed.

Job description

Experienced Automotive Service Advisor – Vallejo Hyundai

Vallejo Hyundai is looking for an experienced Automotive Service Advisor to join our growing Service Department. We are seeking a motivated, professional, and customer-focused individual who understands how to deliver an excellent service experience while maximizing sales opportunities and maintaining strong customer relationships.

The ideal candidate has prior dealership service advisor experience, is comfortable working in a fast-paced environment, and knows how to effectively communicate recommended maintenance and repairs to customers.

Responsibilities

• Greet customers promptly and professionally and identify their service needs.
• Write accurate repair orders and document customer concerns.
• Communicate clearly with technicians regarding vehicle concerns and recommended repairs.
• Review inspection results and confidently present maintenance and repair recommendations to customers.
• Provide accurate estimates and keep customers updated throughout the repair process.
• Obtain customer authorization before completing additional work.
• Maintain strong Customer Satisfaction Index (CSI) performance.
• Follow up with customers regarding declined services and future maintenance needs.
• Work closely with technicians, parts personnel, and management to keep repair orders moving efficiently.
• Ensure repair orders are properly documented and completed before closing.
• Handle customer concerns professionally and work toward a positive resolution.
• Build long-term relationships that increase customer retention and repeat business.
• Meet department goals for sales, customer-pay labor, maintenance penetration, and overall performance.

Qualifications

• Previous automotive dealership Service Advisor experience required.
• Hyundai or other manufacturer dealership experience is a plus.
• Strong understanding of automotive maintenance and repair terminology.
• Proven ability to sell recommended maintenance and repair services.
• Excellent communication and customer-service skills.
• Strong organizational and time-management abilities.
• Comfortable handling multiple customers and repair orders simultaneously.
• Professional appearance and attitude.
• Ability to work effectively in a high-volume dealership environment.
• Valid driver's license and acceptable driving record.

What We're Looking For

We want an advisor who is experienced, accountable, competitive, and customer-focused. This position is ideal for someone who takes ownership of their customers, understands the importance of follow-up, and wants an opportunity to build a strong book of business.

We are looking for someone who can balance customer satisfaction with production and profitability while working as part of a team.

Schedule

Full-time position. Availability to work dealership hours, including Saturdays as scheduled, is required.

Experience:
Automotive Service Advisor: 2+ years preferred

Work Location:
Vallejo Hyundai
Vallejo, California