Senior Automotive Service Advisor: Customer Care & Liaison

Family Toyota of Burleson; Burleson (TX); Presencial; USD 42.000 - 65.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical

Dental

Vision

401(k)

Basic Life Insurance

Accident & Critical Illness Insurance

Paid Training

Short Term Disability

Employee Discount Program

Descripción de la vacante

Family Car Group is seeking a Service Advisor in Burleson to greet customers, schedule service appointments and act as the bridge between customers and service technicians. You will communicate repair needs, provide estimates, and help guide customers through the service process.

The role emphasizes upholding CSI targets, upselling services with integrity, and maintaining clear documentation on progress and outcomes for each vehicle serviced.

Formación

• Front-line customer service experience preferred.
• Ability to greet guests and schedule appointments.
• Strong communication between customers and technicians.

Responsabilidades

• Greet service department customers promptly and courteously—attitude is everything!
• Listen to customers and clearly translate repair needs to techs
• Upsell additional services using low pressure, high integrity methods
• Provide accurate repair/maintenance estimates
• Adhere to policies on vehicle care and operation
• Follow up on each repair and keep customers informed of progress
• Sell and manage extended warranties
• Inspect repair quality and ensure all work is complete
• Notify customers when vehicles are ready for pick up
• Review and explain repairs and associated costs with customers
• Handle minor customer concerns and complaints
• Keep Service Manager informed of all problems and potential problems
• Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards

Conocimientos

Customer service

Communication

Sales skills

Problem solving

Organizational skills

Descripción del empleo

Family Car Group is seeking a Service Advisor in Burleson to greet customers, schedule service appointments and act as the bridge between customers and service technicians. You will communicate repair needs, provide estimates, and help guide customers through the service process.

The role emphasizes upholding CSI targets, upselling services with integrity, and maintaining clear documentation on progress and outcomes for each vehicle serviced.