Senior Automation Architect: Workflow & AI (Remote)

HMH; Boston (MA); Remote; USD 68,000 - 71,000; Full time

Job summary

HMH seeks a Sr. Workflow Automation Specialist to design, build, and modernize automation solutions across CX platforms. The role balances production support with proactive automation opportunities, leveraging AI tools and enterprise platforms.

You will collaborate across CX, IT, and product teams to deliver scalable automations, monitor reliability, and drive measurable business impact in a remote U.S. setting.

Qualifications

• Bachelor’s degree or equivalent combination of education and relevant experience.
• 5+ years of experience in workflow automation, robotic process automation (RPA), process improvement, business systems, or a related field.
• Hands-on experience designing, developing, and supporting production automations, including testing, deployment, monitoring, troubleshooting, and ongoing optimization.
• Strong consultative and process-discovery skills, with the ability to understand how work is performed today, identify pain points and downstream impacts, and translate complex business needs into practical future-state solutions.
• Experience with Microsoft Power Automate and/or comparable enterprise automation platforms; experience modernizing legacy RPA solutions is preferred.

Responsibilities

• Automation Development & Modernization: Lead the design, development, testing, deployment, and maintenance of workflow automations and integrations. Modernize existing Automation Anywhere solutions by migrating, redesigning, and optimizing workflows in Power Automate to improve reliability, maintainability, and scalability.
• Automation Discovery & Continuous Improvement: Proactively partner across CX to understand business processes, identify opportunities to simplify or automate work, assess potential solutions, and build a pipeline of high-value automation opportunities.
• Production Support & Reliability: Monitor production automations and support channels, troubleshoot issues across workflows, data, integrations, and dependencies, and respond to time-sensitive requests.
• Delivery & Operational Ownership: Independently manage multiple initiatives, milestones, and priorities; surface blockers and risks early; and validate solutions through prototypes, demonstrations, testing, and iterative delivery.
• Data & Insights Enablement: Support operational reporting and data workflows, including data preparation, validation, recurring reporting, and dashboard inputs, in partnership with the Customer Data & Insights Director and other data partners.

Skills

Cross-functional collaboration

Project management

Communication

Problem-solving

AI tooling familiarity

Education

Bachelor’s degree or equivalent combination of education and relevant experience

Tools

Automation Anywhere

Power Automate

Salesforce

Smartsheet

Jira

Microsoft Power Platform

Copilot

ChatGPT

Codex

Job description

HMH seeks a Sr. Workflow Automation Specialist to design, build, and modernize automation solutions across CX platforms. The role balances production support with proactive automation opportunities, leveraging AI tools and enterprise platforms.

You will collaborate across CX, IT, and product teams to deliver scalable automations, monitor reliability, and drive measurable business impact in a remote U.S. setting.