Senior AI Workflow Architect (Remote)

AAA - CSAA Insurance Group; New York (NY); Hybrid; USD 144,000 - 161,000; Full time

Benefits offered by this job

Remote-first culture

Flexible workplace

Inclusive workplace

Annual discretionary bonus

Job summary

CSAA Insurance Group is seeking an AI Workflow & Systems Design Lead for a remote role in the United States. You will redesign complex workflows and architect AI-ready systems of work, partnering with business and technology teams to translate needs into implementation-ready designs.

The role leads discovery, designs end-to-end systems of work, and guides cross-functional workshops to align stakeholders on future-state decisions and reusable patterns.

Qualifications

• Bachelor's degree or equivalent practical experience.
• 10+ years of dynamic experience in systems design, service design, workflow transformation, or related fields.
• Strong ability to translate business problems into coherent future-state designs.
• Experience leading multi-functional engagements and workshops.

Responsibilities

• Lead AI workflow reinvention and systems-of-work design across large teams.
• Partner with business leaders to translate goals into design artifacts.
• Create implementation-ready design artifacts covering humans, AI, data, and processes.
• Facilitate workshops and align multi-functional stakeholders on future state.
• Develop reusable patterns and contribute to enterprise design methods.

Skills

AI fluency

Systems thinking

Workflow design

Design leadership

Workshops facilitation

Communication skills

Business value focus

Independent contributor

Education

Bachelor's degree or equivalent

Master's degree in Design Strategy or related

Job description

CSAA Insurance Group is seeking an AI Workflow & Systems Design Lead for a remote role in the United States. You will redesign complex workflows and architect AI-ready systems of work, partnering with business and technology teams to translate needs into implementation-ready designs.

The role leads discovery, designs end-to-end systems of work, and guides cross-functional workshops to align stakeholders on future-state decisions and reusable patterns.