Senior Automation & CX Workflow Architect (Remote)

HMH; United States; Remote; USD 68,000 - 71,000; Full time

Job summary

HMH is seeking a Sr. Workflow Automation Specialist to design, build, modernize, and support automation solutions across CX and internal teams.

This senior, hands-on role balances day-to-day production support with proactive modernization using Automation Anywhere, Power Automate, and APIs across Salesforce, Smartsheet, Jira, and the Microsoft Power Platform. You will partner with stakeholders to uncover opportunities, measure impact, and deliver repeatable standards for testing, monitoring, and

Qualifications

• Bachelor's degree or equivalent in a related field.
• 5+ years in workflow automation, RPA, or process improvement.
• Experience with Power Automate and enterprise automation platforms.
• Ability to lead cross-functional automation initiatives.
• Strong communication and stakeholder management.

Responsibilities

• Design, develop, test, deploy, and maintain automations and integrations.
• Modernize Automation Anywhere to Power Automate for reliability.
• Partner across CX to identify automation opportunities and measure impact.
• Manage multiple initiatives with milestones and risk feedback.
• Support data workflows and dashboards with data partners.

Skills

Workflow automation

RPA

Power Automate

APIs & integrations

AI tools

Education

Bachelor's degree

Tools

Salesforce

Smartsheet

Jira

Power Platform

Job description

HMH is seeking a Sr. Workflow Automation Specialist to design, build, modernize, and support automation solutions across CX and internal teams.

This senior, hands-on role balances day-to-day production support with proactive modernization using Automation Anywhere, Power Automate, and APIs across Salesforce, Smartsheet, Jira, and the Microsoft Power Platform. You will partner with stakeholders to uncover opportunities, measure impact, and deliver repeatable standards for testing, monitoring, and