Senior Auto Service Advisor & Writer — Build Relationships

Lithia & Driveway; Wesley Chapel (FL); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical, Dental and Vision Plans

Paid Holidays & PTO

Short and Long-Term Disability

Paid Life Insurance

401(k) Retirement Plan

Employee Stock Purchase Plan

Lithia Learning Center

Vehicle Purchase Discounts

Wellness Programs

Job summary

Mazda of Wesley Chapel, part of Lithia & Driveway, is seeking an experienced Automotive Service Advisor/Service Writer to join our award-winning service team. You will own the customer experience from write-up to delivery and help customers understand maintenance and repair needs.

Candidates should have 2+ years of service advisor experience, Mazda dealership exposure preferred, CDK experience a plus, and a valid driver's license.

Qualifications

• 2+ years of Automotive Service Advisor or Service Writer experience
• Mazda or manufacturer dealership experience preferred
• CDK experience is a plus
• Valid driver’s license and acceptable driving record

Responsibilities

• Own the customer experience from write-up through vehicle delivery
• Write accurate repair orders and document customer concerns
• Advise customers on maintenance and repair needs
• Communicate effectively between customers and technicians
• Keep customers informed throughout the repair process
• Build long-term relationships that create repeat service business
• Consistently work toward customer satisfaction and service sales objectives

Skills

Customer service

Communication

Relationship-building

Sales knowledge

Education

High School Diploma

Tools

CDK

Job description

Mazda of Wesley Chapel, part of Lithia & Driveway, is seeking an experienced Automotive Service Advisor/Service Writer to join our award-winning service team. You will own the customer experience from write-up to delivery and help customers understand maintenance and repair needs.

Candidates should have 2+ years of service advisor experience, Mazda dealership exposure preferred, CDK experience a plus, and a valid driver's license.