Senior Automotive Service Advisor & Writer

Lithia Motors; Wesley Chapel (FL); Presencial; USD 42.000 - 64.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical/Dental/Vision

Paid Holidays & PTO

Short and Long-Term Disability

Paid Life Insurance

401(k) Retirement Plan

Employee Stock Purchase Plan

Lithia Learning Center

Vehicle Purchase Discounts

Wellness Programs

Descripción de la vacante

Mazda of Wesley Chapel is seeking an experienced Automotive Service Advisor to join a high-performing Lithia & Driveway team. Join a dealership that delivers strong service performance and repeat business through trusted customer relationships.

In this role you will guide customers from write-up to delivery, document concerns, and recommend maintenance while coordinating with technicians to ensure satisfaction and service sales goals.

Formación

• 2+ years of Automotive Service Advisor or Service Writer experience preferred.
• Mazda dealership experience strongly preferred.
• Proven ability to advise customers on maintenance and repair needs.

Responsabilidades

• Own the customer experience from write-up through vehicle delivery.
• Write accurate repair orders and clearly document customer concerns.
• Advise customers on recommended maintenance and repair needs.
• Communicate effectively between customers and technicians.
• Keep customers informed throughout the repair process.
• Build long-term relationships that create repeat service business.
• Work toward customer satisfaction and service sales objectives.

Conocimientos

2+ years experience

Mazda experience

CDK experience

Customer service

Communication

Relationship building

Dealership environment

Maintenance knowledge

Repair process documentation

Herramientas

CDK

Descripción del empleo

Mazda of Wesley Chapel is seeking an experienced Automotive Service Advisor to join a high-performing Lithia & Driveway team. Join a dealership that delivers strong service performance and repeat business through trusted customer relationships.

In this role you will guide customers from write-up to delivery, document concerns, and recommend maintenance while coordinating with technicians to ensure satisfaction and service sales goals.