Senior Auto Service Advisor & Estimating Lead

CLASSIC COLLISION; Kerrville (TX); On-site; USD 35,000 - 70,000; Full time

Benefits offered by this job

Supportive Team Culture

Company match 401K

Paid Time Off - 6 Paid Holidays

Rewarding Work

Job summary

Classic Collision is seeking a customer-focused estimator/ service advisor in Kerrville, Texas. You will manage the repair process from drop-off to delivery, prepare estimates for customers and insurers, and coordinate with insurance companies to ensure a smooth experience.

The role requires 18+ years of age, a valid driver’s license, strong communication and organizational skills, and familiarity with CCC1 estimating software. Background checks are required.

Qualifications

• Must be at least 18 years of age.
• Valid Driver's License Required
• Ability to provide clear, concise information in writing, via phone and in-person.
• Familiar with estimating systems CCC1 preferred.
• I-CAR / ASE certification preferred.
• Strong organizational skills
• Successful completion of background check required.

Responsibilities

• Serves as the primary point of contact for the customer throughout the repair process from the point of drop-off through the delivery of the completed vehicle.
• Prepares estimate for customer and or insurance partners according to manufacturer and Classic Collision guidelines.
• Partners with the insurance companies to manage customers claim to insure the best customer experience.
• Maintains communication with customers providing updates on repair process.
• Coordinates with technicians to confirm all aspects of the damages are identified.
• Maintains customer satisfaction scores according to company standards.
• Perform quality inspection prior to vehicle delivery to the customer.
• Perform other related duties as assigned.

Skills

Communication skills

Attention to detail

Organizational skills

Customer service

Education

I-CAR certification preferred

ASE certification preferred

Tools

CCC1 estimating software

CRM systems

Job description

Classic Collision is seeking a customer-focused estimator/ service advisor in Kerrville, Texas. You will manage the repair process from drop-off to delivery, prepare estimates for customers and insurers, and coordinate with insurance companies to ensure a smooth experience.

The role requires 18+ years of age, a valid driver’s license, strong communication and organizational skills, and familiarity with CCC1 estimating software. Background checks are required.