Sr Collision Service Advisor: Customer-Driven Auto Repair

Classic Collision Corporate Services LLC; Humble, Northern (TX, KY); Hybrid; USD 40,000 - 70,000; Full time

Benefits offered by this job

Supportive Team Culture

Company match 401K

Paid Time Off - 6 Paid Holidays

Rewarding Work

Job summary

Classic Collision Corporate Services LLC in Humble, TX is seeking a Customer Service/Estimator role to manage the repair process from drop-off to delivery. You will prepare estimates for customers and insurance, coordinate with insurers, and keep clients informed on progress.

Maintain high satisfaction and perform final quality checks before delivery. The position emphasizes strong communication, organization, and collaboration with technicians to ensure accurate damage assessment and

Qualifications

• Must have strong organizational skills.
• Must be able to communicate clearly in writing, on the phone, and in person.

Responsibilities

• Serve as the primary point of contact for the customer from drop-off to delivery.
• Prepare estimates for customers or insurance partners according to guidelines.
• Coordinate with insurance companies to manage claims and ensure customer satisfaction.
• Communicate updates to customers on repair progress.
• Coordinate with technicians to identify damages.
• Maintain customer satisfaction scores per company standards.
• Perform quality inspection prior to delivery.

Skills

Strong organizational skills

Valid driver's license

Tools

CCC1 estimating system

I-CAR certification

ASE certification

Job description

Classic Collision Corporate Services LLC in Humble, TX is seeking a Customer Service/Estimator role to manage the repair process from drop-off to delivery. You will prepare estimates for customers and insurance, coordinate with insurers, and keep clients informed on progress.

Maintain high satisfaction and perform final quality checks before delivery. The position emphasizes strong communication, organization, and collaboration with technicians to ensure accurate damage assessment and