Senior Auto Repair Advisor - Client Liaison

Classic Collision Corporate Services LLC; Kerrville (TX); On-site; USD 40,000 - 70,000; Full time

Benefits offered by this job

Company match 401K

Paid Time Off - 6 Paid Holidays

Job summary

Classic Collision Corporate Services LLC is seeking a customer-focused estimator to manage the repair process from drop-off to delivery. You will prepare estimates for customers and insurers, coordinate with insurance partners, and keep clients updated throughout the repair journey.

Ideal candidates have strong communication and organizational skills, familiarity with CCC1 estimating software, and a commitment to high customer satisfaction.

Qualifications

• Must be at least 18 years old.
• Valid Driver's License Required.
• Ability to provide clear, concise information in writing, via phone and in-person.
• Familiar with estimating systems CCC1 preferred.
• I-CAR / ASE certification preferred.
• Strong organizational skills
• Successful completion of background check required.

Responsibilities

• Serves as the primary point of contact for the customer throughout the repair process from the point of drop-off through the delivery of the completed vehicle.
• Prepares estimate for customer and/or insurance partners according to manufacturer and Classic Collision guidelines.
• Partners with the insurance companies to manage customers claim to ensure the best customer experience.
• Maintains communication with customers providing updates on repair process.
• Coordinates with technicians to confirm all aspects of the damages are identified.
• Maintains customer satisfaction scores according to company standards.
• Perform quality inspection prior to vehicle delivery to the customer.
• Perform other related duties as assigned.

Skills

Customer service

Communication

Insurance liaison

Organizational skills

Tools

CCC1 estimating software

Job description

Classic Collision Corporate Services LLC is seeking a customer-focused estimator to manage the repair process from drop-off to delivery. You will prepare estimates for customers and insurers, coordinate with insurance partners, and keep clients updated throughout the repair journey.

Ideal candidates have strong communication and organizational skills, familiarity with CCC1 estimating software, and a commitment to high customer satisfaction.