Senior Auto Parts Specialist - Customer-Focused

NAPA Auto Parts; Crossville (TN); On-site; USD 36,000 - 54,000; Full time

Job summary

NAPA Auto Parts in Crossville, TN is seeking a Senior Store Pro to deliver accurate, efficient, and courteous service across in-store, phone, and dealer shop interactions. You will identify, source, and process parts orders using catalog and POS systems while advising customers on technical questions and solutions.

Maintain product knowledge, warranties, and company policies, and support inventory and delivery operations to ensure a high level of customer satisfaction and store performance.

Qualifications

• High School Diploma or equivalent.
• Strong communication, interpersonal, and organizational skills.
• Ability to identify part numbers and product codes accurately.
• Customer-focused mindset for fast-paced retail environment.
• Ability to remain professional under pressure.

Responsibilities

• Provide prompt, professional, courteous service in-store, by phone, and for dealer shops.
• Identify, source, and process parts orders using catalog and POS systems.
• Advise customers on technical questions and recommend solutions.
• Maintain knowledge of products, warranties, sales programs, and company policies.
• Assist with inventory, stock orders, and store presentation.
• Coordinate deliveries and support logistics and fulfillment.
• Assist with Open and Close procedures and daily housekeeping.
• Participate in training and continuous development.

Skills

Effective communication

Part numbers identification

Customer-focused

Professional under pressure

Education

High School Diploma or equivalent

ASE Parts Specialist certification

Tools

POS Systems

Catalog tools (TAMS)

Job description

NAPA Auto Parts in Crossville, TN is seeking a Senior Store Pro to deliver accurate, efficient, and courteous service across in-store, phone, and dealer shop interactions. You will identify, source, and process parts orders using catalog and POS systems while advising customers on technical questions and solutions.

Maintain product knowledge, warranties, and company policies, and support inventory and delivery operations to ensure a high level of customer satisfaction and store performance.