Senior Automotive Parts Advisor

Genuine Parts Company; Lynwood Acres (TN); On-site; USD 32,000 - 48,000; Full time

Job summary

Genuine Parts Company in Tennessee seeks a Senior Store Pro to deliver accurate, efficient, and courteous service across in-store, phone, and dealer shop interactions. You will identify parts, advise customers, and source solutions while maintaining product knowledge and supporting store operations.

The role requires strong communication and organizational skills, the ability to work in a fast-paced environment, and you will act as a trusted resource for team members and customers alike.

Qualifications

• High School Diploma or equivalent.
• Strong communication and organizational skills.
• Identify part numbers and product codes accurately.
• Customer-focused mindset in a fast-paced environment.
• Maintain professionalism under pressure.
• ASE Parts Specialist certification preferred.

Responsibilities

• Provide prompt, professional, and courteous service to customers (in-store, phone, and dealer shops).
• Accurately identify, source, and process parts orders using catalog and POS systems.
• Advise customers on technical product questions and recommend solutions.
• Maintain knowledge of products, warranties, sales programs, and policies.
• Execute sales practices including customer engagement and needs assessment.

Skills

Communication skills

Interpersonal skills

Organizational skills

Part numbers identification

Customer-focused mindset

Professionalism under pressure

Adaptability in fast-paced environment

Education

High School Diploma

Tools

POS systems

Cataloging tools

TAMS

Job description

Genuine Parts Company in Tennessee seeks a Senior Store Pro to deliver accurate, efficient, and courteous service across in-store, phone, and dealer shop interactions. You will identify parts, advise customers, and source solutions while maintaining product knowledge and supporting store operations.

The role requires strong communication and organizational skills, the ability to work in a fast-paced environment, and you will act as a trusted resource for team members and customers alike.