Senior Auto Parts Specialist

NAPA Auto Parts; Hampton (VA); On-site; USD 41,000 - 48,000; Full time

Benefits offered by this job

Health Insurance

401(k) Plan

Paid Time Off

Employee Stock Purchase Plan

Tuition Reimbursement

Wellness Programs

Job summary

NAPA Auto Parts, a leading auto parts retailer, is seeking a Senior Store Pro to deliver accurate and courteous service across in-store, phone, and dealer shop channels. You will source parts using catalogs and POS, advise on technical questions, and support inventory, deliveries, and storefront operations.

The role emphasizes product knowledge, customer satisfaction, and teamwork in a fast-paced retail environment.

Qualifications

• High School Diploma or equivalent required.
• Strong communication and organization skills.
• Ability to identify part numbers and product codes accurately.
• Customer-focused with professional demeanor under pressure.

Responsibilities

• Provide prompt, professional, and courteous service to customers (in-store, phone, and dealer shops).
• Accurately identify, source, and process parts orders using catalog and POS systems.
• Advise customers on technical product questions and recommend appropriate solutions.
• Maintain strong knowledge of products, warranties, sales programs, and company policies.
• Execute sales practices including customer engagement, needs assessment, and product demonstration.
• Resolve customer issues effectively to ensure satisfaction and retention.
• Support store operations including stock orders, reporting discrepancies, and maintaining store presentation.
• Utilize delivery management systems to coordinate and dispatch deliveries, pull and prepare orders for customers and drivers, and support efficient logistics and fulfillment operations.

Skills

Communication skills

Organizational skills

Part number lookup

Customer focus

Professionalism under pressure

Education

High School Diploma

Tools

POS systems

Catalog tools

TAMS

Job description

NAPA Auto Parts, a leading auto parts retailer, is seeking a Senior Store Pro to deliver accurate and courteous service across in-store, phone, and dealer shop channels. You will source parts using catalogs and POS, advise on technical questions, and support inventory, deliveries, and storefront operations.

The role emphasizes product knowledge, customer satisfaction, and teamwork in a fast-paced retail environment.