Senior Auto Parts Specialist

Genuine Parts Company; Crossville (TN); On-site; USD 36,000 - 54,000; Full time

Job summary

Genuine Parts Company in Crossville, TN, is seeking a Senior Store Pro to deliver accurate, friendly service across in-store, phone, and dealer shop channels. You will identify parts, source orders, and advise customers on technical questions while maintaining product knowledge and company policies.

Responsibilities include processing orders, supporting inventory, overseeing deliveries, and helping ensure a safe, efficient store environment with strong teamwork and a focus on customer

Qualifications

• Requires ability to accurately identify part numbers and product codes.
• Demonstrates strong communication, interpersonal, and organizational skills.
• Customer-focused mindset with ability to work in a fast-paced environment.

Responsibilities

• Provide prompt, professional, and courteous service to customers in-store, over the phone, and in dealer shops.
• Accurately identify, source, and process parts orders using catalog and POS systems.
• Advise customers on technical product questions and recommend appropriate solutions.
• Maintain knowledge of products, warranties, sales programs, and company policies.
• Execute sales practices including customer engagement, needs assessment, and product demonstration.
• Resolve customer issues effectively to ensure satisfaction and retention.
• Support store operations including stock orders, reporting discrepancies, and store presentation.
• Coordinate and dispatch deliveries using delivery management systems.

Skills

Part identification

Customer service

Communication skills

Multitasking

Education

High School Diploma or equivalent

Tools

POS systems

Cataloging tools (TAMS)

Job description

Genuine Parts Company in Crossville, TN, is seeking a Senior Store Pro to deliver accurate, friendly service across in-store, phone, and dealer shop channels. You will identify parts, source orders, and advise customers on technical questions while maintaining product knowledge and company policies.

Responsibilities include processing orders, supporting inventory, overseeing deliveries, and helping ensure a safe, efficient store environment with strong teamwork and a focus on customer