Senior Auto Parts Specialist

NAPA Auto Parts; Akron (OH); On-site; USD 21,000 - 30,000; Full time

Job summary

NAPA Auto Parts in Akron, OH is seeking a Senior Store Pro to deliver accurate, courteous service across in-store, phone, and dealer shop channels. You will identify parts, answer technical questions, and support inventory and logistics to ensure fast, reliable customer outcomes.

The role emphasizes product knowledge, sales support, and adherence to store policies while maintaining a welcoming, safe store environment for customers and teammates.

Qualifications

• High school diploma or equivalent required.
• Strong communication and organizational skills.
• Ability to accurately identify part numbers and product codes.
• Customer-focused mindset in a fast-paced environment.
• Maintain professionalism under pressure.

Responsibilities

• Provide prompt, professional, and courteous service in-store, over the phone, and with dealer shops.
• Identify, source, and process parts orders using catalog and POS systems.
• Advise customers on technical product questions and recommend solutions.
• Maintain knowledge of products, warranties, sales programs, and policies.
• Assist with inventory control, stock orders, and store presentation.
• Coordinate deliveries and support efficient logistics and fulfillment operations.

Skills

Customer service

Part numbers identification

Communication

Organizational skills

Professionalism

Education

High School Diploma or equivalent

Tools

POS systems

Cataloging tools (e.g., TAMS)

Job description

NAPA Auto Parts in Akron, OH is seeking a Senior Store Pro to deliver accurate, courteous service across in-store, phone, and dealer shop channels. You will identify parts, answer technical questions, and support inventory and logistics to ensure fast, reliable customer outcomes.

The role emphasizes product knowledge, sales support, and adherence to store policies while maintaining a welcoming, safe store environment for customers and teammates.