Senior Auto Parts Specialist & Customer Advisor

NAPA Auto Parts; Tupelo (MS); On-site; USD 32,000 - 46,000; Full time

Job summary

NAPA Auto Parts in Tupelo, MS is seeking a Senior Store Pro to deliver accurate, efficient customer service across in-store and phone channels. You will source parts, advise on technical questions, and maintain product knowledge while supporting store operations and inventory processes.

The role requires strong communication, organization, and the ability to work in a fast-paced environment. A positive, professional attitude and teamwork are essential for success.

Qualifications

• High School Diploma or equivalent.
• Strong communication, interpersonal, and organizational skills.
• Ability to understand and accurately identify part numbers and product codes.
• Customer-focused mindset with ability to work efficiently in a fast-paced environment.
• Ability to maintain professionalism and composure under pressure.

Responsibilities

• Provide prompt, professional, and courteous service to customers (in-store, phone, and dealer shops).
• Accurately identify, source, and process parts orders using catalog and POS systems.
• Advise customers on technical product questions and recommend appropriate solutions.
• Maintain strong knowledge of products, warranties, sales programs, and company policies.
• Execute sales practices including customer engagement, needs assessment, and product demonstration.
• Resolve customer issues effectively to ensure satisfaction and retention.
• Support store operations including stock orders, reporting discrepancies, and maintaining store presentation.
• Utilize delivery management systems to coordinate and dispatch deliveries, pull and prepare orders for customers and drivers, and support efficient logistics and fulfillment operations.
• Perform general housekeeping, cleaning, and organizational tasks to maintain a safe, professional, and welcoming store environment.
• Assist with inventory control activities, including receiving merchandise, stocking shelves, conducting cycle counts, and helping maintain accurate inventory records.
• Contribute to various store operations and team support tasks as needed to optimize store performance, merchandising, and overall efficiency.
• Assist with Open and Close Procedures in the store as needed
• Support continuous improvement initiatives related to store processes and operational standards.
• Ensure compliance with pricing, asset security, and operational procedures
• Participate in training and continuous development activitiesAct as a resource and support for other team members

Skills

Strong communication

Interpersonal skills

Organizational skills

Part numbers identification

Customer-focused

Professional under pressure

Education

High School Diploma or equivalent

Tools

POS systems

Cataloging tools (TAMS)

Job description

NAPA Auto Parts in Tupelo, MS is seeking a Senior Store Pro to deliver accurate, efficient customer service across in-store and phone channels. You will source parts, advise on technical questions, and maintain product knowledge while supporting store operations and inventory processes.

The role requires strong communication, organization, and the ability to work in a fast-paced environment. A positive, professional attitude and teamwork are essential for success.