Senior Auto Parts Specialist

NAPA Auto Parts; Tucson (AZ); On-site; USD 38,000 - 52,000; Full time

Job summary

NAPA Auto Parts in Tucson, AZ seeks a Senior Store Pro to deliver accurate, courteous service across in-store, phone, and dealer shop interactions. You will identify, source, and process parts orders, advise customers on technical questions, and maintain product knowledge, warranties, and store programs.

The role emphasizes inventory control, order fulfillment, and collaboration with the store team for operational excellence.

Qualifications

• High School Diploma or equivalent.
• Strong communication, interpersonal, and organizational skills.
• Ability to identify part numbers and product codes accurately.
• Customer-focused mindset for fast-paced environment.
• Professionalism under pressure.

Responsibilities

• Provide prompt, professional service in-store, over the phone, and to dealer shops.
• Identify, source, and process part orders using catalog and POS systems.
• Advise customers on technical product questions and recommend solutions.
• Maintain knowledge of products, warranties, sales programs and policies.
• Assist with inventory control, stock orders, and discrepancy reporting.
• Coordinate deliveries and support logistics and fulfillment operations.

Skills

Communication skills

Interpersonal skills

Organizational skills

Customer focus

Part number identification

Education

High School Diploma

ASE Parts Certification

Tools

POS systems

TAMS cataloging tools

Job description

NAPA Auto Parts in Tucson, AZ seeks a Senior Store Pro to deliver accurate, courteous service across in-store, phone, and dealer shop interactions. You will identify, source, and process parts orders, advise customers on technical questions, and maintain product knowledge, warranties, and store programs.

The role emphasizes inventory control, order fulfillment, and collaboration with the store team for operational excellence.