Senior Auto Parts Advisor

NAPA Auto Parts; Florida; On-site; USD 38,000 - 48,000; Full time

Job summary

NAPA Auto Parts in Florida is seeking a Senior Store Pro to deliver accurate, efficient, and courteous service across in-store, phone, and dealer shop interactions. You will identify, source, and process parts orders and share technical product knowledge with customers and teammates.

The role requires strong part-number literacy, prompt problem solving, and a commitment to store operations, inventory control, and asset protection.

Qualifications

• High School Diploma or equivalent.
• Strong communication, interpersonal, and organizational skills.
• Ability to understand and accurately identify part numbers and product codes.
• Customer-focused mindset with ability to work efficiently in a fast-paced environment.

Responsibilities

• Provide prompt, professional, and courteous service to customers (in-store, phone, and dealer shops).
• Accurately identify, source, and process parts orders using catalog and POS systems.
• Advise customers on technical product questions and recommend appropriate solutions.
• Maintain strong knowledge of products, warranties, sales programs, and company policies.
• Execute sales practices including customer engagement, needs assessment, and product demonstration.
• Resolve customer issues effectively to ensure satisfaction and retention.
• Support store operations including stock orders, reporting discrepancies, and maintaining store presentation.
• Utilize delivery management systems to coordinate and dispatch deliveries, pull and prepare orders for customers and drivers, and support efficient logistics and fulfillment operations.

Skills

Communication

Interpersonal skills

Organizational skills

Part numbers identification

Education

High School Diploma or equivalent

Tools

POS systems

Cataloging tools (e.g., TAMS)

Job description

NAPA Auto Parts in Florida is seeking a Senior Store Pro to deliver accurate, efficient, and courteous service across in-store, phone, and dealer shop interactions. You will identify, source, and process parts orders and share technical product knowledge with customers and teammates.

The role requires strong part-number literacy, prompt problem solving, and a commitment to store operations, inventory control, and asset protection.