Senior Automotive Parts Advisor

Genuine Parts Company; Fairfield (CA); Presencial; USD 27 000 - 38 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health Insurance

401(k) Retirement Plan

Paid Time Off

Employee stock purchase plan

Tuition reimbursement

Wellness programs

Resumo da oferta

Genuine Parts Company, operating as a NAPA store, seeks a Senior Store Pro to deliver accurate, efficient, and courteous service across in-store, phone, and dealer shop interactions. Strong automotive parts knowledge and the ability to identify and source the correct parts are essential for ensuring customer satisfaction.

You will advise on technical questions, maintain product knowledge, and support store operations including inventory and deliveries.

Qualificações

• High School diploma or equivalent.
• Strong communication and organizational abilities.
• Ability to identify part numbers and product codes accurately.
• Customer-focused mindset for fast-paced environment.
• Professional demeanor under pressure.

Responsabilidades

• Provide prompt, professional, and courteous service to customers (in-store, phone, and dealer shops)
• Accurately identify, source, and process parts orders using catalog and POS systems
• Advise customers on technical product questions and recommend appropriate solutions
• Maintain strong knowledge of products, warranties, sales programs, and company policies
• Execute sales practices including customer engagement, needs assessment, and product demonstration
• Resolve customer issues effectively to ensure satisfaction and retention
• Support store operations including stock orders, reporting discrepancies, and maintaining store presentation
• Utilize delivery management systems to coordinate and dispatch deliveries, pull and prepare orders for customers and drivers, and support efficient logistics and fulfillment operations.
• Perform general housekeeping, cleaning, and organizational tasks to maintain a safe, professional, and welcoming store environment.
• Assist with inventory control activities, including receiving merchandise, stocking shelves, conducting cycle counts, and helping maintain accurate inventory records.
• Contribute to various store operations and team support tasks as needed to optimize store performance, merchandising, and overall efficiency.
• Assist with Open and Close Procedures in the store as needed
• Support continuous improvement initiatives related to store processes and operational standards.
• Ensure compliance with pricing, asset security, and operational procedures
• Participate in training and continuous development activities
• Act as a resource and support for other team members

Conhecimentos

Strong communication

Interpersonal skills

Organizational skills

Formação académica

High School Diploma or equivalent

Ferramentas

POS systems

TAMS

Descrição da oferta de emprego

Genuine Parts Company, operating as a NAPA store, seeks a Senior Store Pro to deliver accurate, efficient, and courteous service across in-store, phone, and dealer shop interactions. Strong automotive parts knowledge and the ability to identify and source the correct parts are essential for ensuring customer satisfaction.

You will advise on technical questions, maintain product knowledge, and support store operations including inventory and deliveries.