Senior Auto Parts Pro & Technical Solutions Advisor

NAPA Auto Parts; West Jordan (UT); On-site; USD 21,000 - 30,000; Full time

Job summary

NAPA Auto Parts in West Jordan, UT seeks a Senior Store Pro to deliver accurate, courteous service in-store, by phone, and to dealer shops. You will identify, source, and process parts using catalogs and POS systems, while advising customers on technical questions and ensuring satisfaction.

You will maintain product knowledge, support merchandising and inventory, and help with daily store operations and logistics to ensure smooth fulfillment and exceptional service.

Qualifications

• Required: High School Diploma or equivalent.
• Strong communication, interpersonal, and organizational skills.
• Ability to understand and accurately identify part numbers and product codes.
• Customer-focused mindset with ability to work efficiently in a fast-paced environment.
• Ability to maintain professionalism and composure under pressure.

Responsibilities

• Provide prompt, professional, and courteous service to customers (in-store, phone, and dealer shops).
• Accurately identify, source, and process parts orders using catalog and POS systems.
• Advise customers on technical product questions and recommend appropriate solutions.
• Maintain strong knowledge of products, warranties, sales programs, and company policies.
• Execute sales practices including customer engagement, needs assessment, and product demonstration.
• Resolve customer issues effectively to ensure satisfaction and retention.
• Support store operations including stock orders, reporting discrepancies, and maintaining store presentation.
• Utilize delivery management systems to coordinate and dispatch deliveries, pull and prepare orders for customers and drivers, and support efficient logistics and fulfillment operations.

Skills

Communication

Part numbers knowledge

Customer focus

Multitasking under pressure

Education

High School Diploma or equivalent

Tools

POS systems

Cataloging tools (TAMS)

Job description

NAPA Auto Parts in West Jordan, UT seeks a Senior Store Pro to deliver accurate, courteous service in-store, by phone, and to dealer shops. You will identify, source, and process parts using catalogs and POS systems, while advising customers on technical questions and ensuring satisfaction.

You will maintain product knowledge, support merchandising and inventory, and help with daily store operations and logistics to ensure smooth fulfillment and exceptional service.