Senior Auto Parts Advisor

Genuine Parts Company; Waukegan (IL); On-site; USD 25,000 - 35,000; Full time

Benefits offered by this job

Health Insurance

401(k) with company match

Paid Time Off

Employee stock purchase plan

Tuition reimbursement

Wellness programs

Job summary

Genuine Parts Company is seeking a Senior Store Pro to deliver accurate and courteous service across in-store, phone, and dealer shop channels. You will identify and source parts, advise on technical questions, and support store operations with inventories and orders.

The role emphasizes product knowledge, customer satisfaction, and teamwork, with opportunities to contribute to logistics and process improvements while maintaining a safe, welcoming environment.

Qualifications

• High School Diploma or equivalent.
• Strong communication, interpersonal, and organizational skills.
• Ability to identify part numbers and product codes accurately.
• Customer-focused mindset with ability to work in a fast-paced environment.

Responsibilities

• Provide prompt, professional, and courteous service to customers (in-store, phone, and dealer shops).
• Accurately identify, source, and process parts orders using catalog and POS systems.
• Advise customers on technical product questions and recommend suitable solutions.
• Maintain knowledge of products, warranties, sales programs, and company policies.
• Execute sales practices including customer engagement and needs assessment.

Skills

Communication skills

Interpersonal skills

Organizational skills

Education

High School Diploma or equivalent

ASE Parts Specialist certification

Tools

POS systems

TAMS cataloging tool

Job description

Genuine Parts Company is seeking a Senior Store Pro to deliver accurate and courteous service across in-store, phone, and dealer shop channels. You will identify and source parts, advise on technical questions, and support store operations with inventories and orders.

The role emphasizes product knowledge, customer satisfaction, and teamwork, with opportunities to contribute to logistics and process improvements while maintaining a safe, welcoming environment.