Automotive Parts Expert & Customer Solutions Pro

NAPA Auto Parts; Grand Rapids (MI); Sur place; USD 42 000 - 62 000; Plein temps

Résumé du poste

NAPA Auto Parts in Grand Rapids is seeking a Senior Store Pro to deliver accurate, efficient service across in-store, phone, and dealer shop interactions. You will identify parts, source correct items using catalogs and POS, advise customers on technical questions, maintain product knowledge, and support inventory and logistics to ensure smooth operations.

The role requires strong communication, a customer‑focused mindset, and professionalism under pressure in a fast-paced retail environment.

Qualifications

• High School Diploma or equivalent.
• Strong communication and organizational skills.
• Ability to identify part numbers and product codes.
• Customer-focused mindset with ability to work in a fast-paced environment.
• Professionalism under pressure in customer interactions.

Responsabilités

• Provide prompt, courteous service to customers in-store, on the phone, and in dealer shops.
• Accurately identify, source, and process parts orders using catalog and POS systems.
• Advise customers on technical questions and recommend solutions.
• Maintain knowledge of products, warranties, and policies.
• Support store operations including inventory, stock orders, and deliveries.

Connaissances

Customer service

Communication

Part numbers identification

Fast-paced environment

Professionalism under pressure

Formation

High School Diploma or equivalent

ASE Parts Specialist certification

Outils

POS systems

Cataloging tools (e.g., TAMS)

Description du poste

NAPA Auto Parts in Grand Rapids is seeking a Senior Store Pro to deliver accurate, efficient service across in-store, phone, and dealer shop interactions. You will identify parts, source correct items using catalogs and POS, advise customers on technical questions, maintain product knowledge, and support inventory and logistics to ensure smooth operations.

The role requires strong communication, a customer‑focused mindset, and professionalism under pressure in a fast-paced retail environment.