Senior Auto Parts Advisor

NAPA Auto Parts; Freeport (ME); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Health Insurance

401(k) Plan

Paid Time Off

Stock purchase plan

Job summary

NAPA Auto Parts in Freeport, ME, is seeking a Senior Store Pro to deliver accurate, courteous service in-store, over the phone, and for dealer shops. You will identify, source, and process parts orders using catalog and POS systems, and advise customers on technical questions.

The role requires strong product knowledge and the ability to work quickly in a fast-paced retail environment. You’ll support inventory, deliveries, and store presentation while upholding pricing and asset protection

Qualifications

• Strong communication, interpersonal, and organizational skills.

Responsibilities

• Provide prompt, professional, and courteous service to customers (in-store, phone, and dealer shops)
• Accurately identify, source, and process parts orders using catalog and POS systems
• Advise customers on technical product questions and recommend appropriate solutions
• Maintain strong knowledge of products, warranties, sales programs, and company policies
• Execute sales practices including customer engagement, needs assessment, and product demonstration
• Resolve customer issues effectively to ensure satisfaction and retention
• Support store operations including stock orders, reporting discrepancies, and maintaining store presentation
• Utilize delivery management systems to coordinate and dispatch deliveries, pull and prepare orders for customers and drivers, and support efficient logistics and fulfillment operations
• Perform general housekeeping, cleaning, and organizational tasks to maintain a safe, professional, and welcoming store environment
• Assist with inventory control activities, including receiving merchandise, stocking shelves, conducting cycle counts, and helping maintain accurate inventory records
• Contribute to various store operations and team support tasks as needed to optimize store performance, merchandising, and overall efficiency
• Assist with Open and Close Procedures in the store as needed
• Support continuous improvement initiatives related to store processes and operational standards
• Ensure compliance with pricing, asset security, and operational procedures
• Participate in training and continuous development activities
• Act as a resource and support for other team members

Skills

Customer service

Communication

Part number identification

Fast-paced environment

Education

High School Diploma or equivalent

Tools

POS systems

Cataloging tools (e.g., TAMS)

Job description

NAPA Auto Parts in Freeport, ME, is seeking a Senior Store Pro to deliver accurate, courteous service in-store, over the phone, and for dealer shops. You will identify, source, and process parts orders using catalog and POS systems, and advise customers on technical questions.

The role requires strong product knowledge and the ability to work quickly in a fast-paced retail environment. You’ll support inventory, deliveries, and store presentation while upholding pricing and asset protection