Senior Auto Parts Pro - Customer & Parts Expert

NAPA Auto Parts; Fresno (CA); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Health Insurance

401(k) with company match

Paid Time Off

Employee stock purchase plan

Tuition reimbursement

Professional development opportunities

Wellness programs

Job summary

NAPA Auto Parts in Fresno, CA is seeking a Senior Store Pro to deliver accurate, efficient service across in-store, phone, and dealer shop interactions. Strong automotive parts knowledge and sourcing ability are essential for serving customers and supporting store operations.

You will advise customers on technical questions, maintain product knowledge, assist with inventory and deliveries, and help with open/close procedures. Growth, benefits, and a starting wage are offered.

Qualifications

• High School Diploma or equivalent is required.
• Strong communication and organizational skills.
• Ability to identify part numbers and product codes.
• Customer-focused mindset in a fast-paced retail environment.
• Experience with automotive parts and retail is preferred.

Responsibilities

• Provide prompt, professional, and courteous service to customers (in-store, phone, and dealer shops).
• Accurately identify, source, and process parts orders using catalog and POS systems.
• Advise customers on technical product questions and recommend appropriate solutions.
• Maintain strong knowledge of products, warranties, sales programs, and company policies.
• Execute sales practices including customer engagement, needs assessment, and product demonstration.
• Resolve customer issues effectively to ensure satisfaction and retention.
• Support store operations including stock orders, reporting discrepancies, and maintaining store presentation.
• Utilize delivery management systems to coordinate and dispatch deliveries, pull and prepare orders for customers and drivers, and support efficient logistics and fulfillment operations.
• Perform general housekeeping, cleaning, and organizational tasks to maintain a safe, professional, and welcoming store environment.
• Assist with inventory control activities, including receiving merchandise, stocking shelves, conducting cycle counts, and helping maintain accurate inventory records.
• Contribute to various store operations and team support tasks as needed to optimize store performance, merchandising, and overall efficiency.
• Assist with Open and Close Procedures in the store as needed
• Support continuous improvement initiatives related to store processes and operational standards.
• Ensure compliance with pricing, asset security, and operational procedures
• Participate in training and continuous development activities
• Act as a resource and support for other team members

Skills

Communication

Organizational skills

Part number identification

Customer service

Mentoring peers

Education

High School Diploma or equivalent

ASE Parts Specialist certification

Tools

POS systems

Cataloging tools (TAMS)

Job description

NAPA Auto Parts in Fresno, CA is seeking a Senior Store Pro to deliver accurate, efficient service across in-store, phone, and dealer shop interactions. Strong automotive parts knowledge and sourcing ability are essential for serving customers and supporting store operations.

You will advise customers on technical questions, maintain product knowledge, assist with inventory and deliveries, and help with open/close procedures. Growth, benefits, and a starting wage are offered.