Senior Auto Parts Pro — Customer-Driven Tech Advisor

NAPA; Saugus (MA); On-site; USD 32,000 - 36,000; Full time

Benefits offered by this job

Health Insurance

401(k) Plan

Paid Time Off

Employee stock purchase plan

Tuition reimbursement

Wellness programs

Job summary

NAPA is seeking a Senior Store Pro to deliver accurate and courteous service across in-store, phone, and dealer shop channels. You'll identify parts, advise customers on technical questions, and support sales and inventory processes to ensure high satisfaction and timely fulfillment.

The role requires strong product knowledge, attention to detail, and the ability to work well in a fast-paced retail environment.

Qualifications

• High School Diploma or equivalent is required.
• Strong communication, interpersonal, and organizational skills.
• Customer-focused mindset with ability to work in a fast-paced environment.

Responsibilities

• Provide prompt, professional service in-store, by phone, and with dealer shops.
• Identify, source, and process parts orders using catalog and POS systems.
• Advise customers on technical product questions and recommend solutions.

Skills

Customer service

Communication

Interpersonal skills

Organizational skills

Education

High School Diploma or equivalent

Tools

POS systems

Catalog tools (TAMS)

Job description

NAPA is seeking a Senior Store Pro to deliver accurate and courteous service across in-store, phone, and dealer shop channels. You'll identify parts, advise customers on technical questions, and support sales and inventory processes to ensure high satisfaction and timely fulfillment.

The role requires strong product knowledge, attention to detail, and the ability to work well in a fast-paced retail environment.