Senior Auto Parts Advisor & Solutions Expert

NAPA Auto Parts; Charlotte (NC); On-site; USD 32,000 - 52,000; Full time

Job summary

The Senior Store Pro role at NAPA Auto Parts delivers accurate, efficient, and courteous service across in-store, phone, and dealer shop interactions, drawing on strong automotive parts knowledge.

You will identify and source correct parts using catalog and POS systems, advise on technical questions, and support store operations including inventory, deliveries, and merchandising to ensure customer satisfaction.

Qualifications

• Must have strong communication and organizational skills.
• Ability to understand and accurately identify part numbers and product codes.
• Customer-focused mindset with ability to work efficiently in a fast-paced environment.
• Maintains professionalism and composure under pressure.

Responsibilities

• Provide prompt, professional, and courteous service to customers (in-store, phone, and dealer shops).
• Accurately identify, source, and process parts orders using catalog and POS systems.
• Advise customers on technical product questions and recommend appropriate solutions.
• Maintain knowledge of products, warranties, sales programs, and company policies.
• Execute sales practices including customer engagement, needs assessment, and product demonstration.
• Support store operations including stock orders, reporting discrepancies, and maintaining store presentation.
• Coordinate deliveries and assist with inventory control and cycle counts.

Skills

Strong communication, interpersonal, &

Identify part numbers & product codes

Customer-focused & fast-paced env

Professionalism under pressure

Education

High School Diploma or equivalent

ASE Parts Specialist certification

Tools

POS systems

Cataloging tools (e.g., TAMS)

Job description

The Senior Store Pro role at NAPA Auto Parts delivers accurate, efficient, and courteous service across in-store, phone, and dealer shop interactions, drawing on strong automotive parts knowledge.

You will identify and source correct parts using catalog and POS systems, advise on technical questions, and support store operations including inventory, deliveries, and merchandising to ensure customer satisfaction.