Senior Auto Parts Pro & Customer Solutions

NAPA Auto Parts; Mooresville (NC); On-site; USD 42,000 - 62,000; Full time

Job summary

NAPA Auto Parts is seeking a Senior Store Pro to deliver accurate, courteous service across in-store and dealer channels. You will identify parts, source orders, and advise customers on technical questions while maintaining knowledge of products and promotions.

This role emphasizes fast, precise order processing, active participation in store operations, and a focus on customer satisfaction and retention in a busy retail environment.

Qualifications

• High School Diploma or equivalent is required.
• Experience with automotive parts cataloging and POS systems is preferred.
• Strong communication and teamwork skills are essential.

Responsibilities

• Provide prompt, professional service to customers in-store, on the phone, and for dealer shops.
• Identify, source, and process parts orders using catalogs and POS systems.
• Advise customers on technical questions and recommend solutions.
• Maintain product knowledge, warranties, and company policies.

Skills

Customer service

Part lookup

Communication

Team collaboration

Education

High School Diploma or equivalent

Tools

POS systems

Catalog tools (TAMS)

Job description

NAPA Auto Parts is seeking a Senior Store Pro to deliver accurate, courteous service across in-store and dealer channels. You will identify parts, source orders, and advise customers on technical questions while maintaining knowledge of products and promotions.

This role emphasizes fast, precise order processing, active participation in store operations, and a focus on customer satisfaction and retention in a busy retail environment.