Senior Associate, Safety CX & Operations

DoorDash; San Francisco (CA); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Equity grants

401(k) with match

Parental leave

Medical benefits

Paid time off

Paid sick leave

Holidays

Job summary

DoorDash is seeking a Safety Customer Experience professional to help prevent, identify, and respond to critical safety incidents. You will work at the intersection of Product, Operations, and CX to design scalable, timely support processes and tooling.

You will lead cross-functional initiatives, translate data into actionable insights, and own ambiguous, high-stakes problems with precision in a fast-paced environment.

Qualifications

• 3–5 years of experience in strategy & operations, business operations, consulting, or a related field.
• Strong strategic thinker who can break down complex problems and prioritize effectively.
• Highly analytical with ability to translate data into insights and actions.
• Strong operator with attention to detail in high-pressure environments.
• Track record of owning ambiguous initiatives end-to-end.
• Experience leading cross-functional initiatives across Product, Engineering, and Operations.
• Bachelor’s Degree

Responsibilities

• Drive Safety Strategy – identify and execute initiatives to improve safety incident handling.
• Own End-to-End Experience – design and optimize incident lifecycle, workflows, and tooling.
• Drive Data-Driven Decisions – use data to identify root causes and prioritize improvements.
• Influence Cross-Functionally – ensure safety CX needs are reflected in product decisions.
• Solve Complex Operational Problems – build scalable processes and execute with rigor.

Skills

Strategy & operations

Cross-functional collaboration

Analytical thinking

Data interpretation

Stakeholder influence

Education

Bachelor’s Degree

Job description

DoorDash is seeking a Safety Customer Experience professional to help prevent, identify, and respond to critical safety incidents. You will work at the intersection of Product, Operations, and CX to design scalable, timely support processes and tooling.

You will lead cross-functional initiatives, translate data into actionable insights, and own ambiguous, high-stakes problems with precision in a fast-paced environment.