Senior Associate, Safety CX & Incident Ops

DoorDash USA; United States; Remote; USD 75,000 - 110,000; Full time

Benefits offered by this job

401(k) plan with employer matching

16 weeks of paid parental leave

wellness benefits

commuter benefits match

paid time off

paid sick leave

medical, dental, and vision benefits

11 paid holidays

disability and basic life insurance

family-forming assistance

mental health program

Job summary

DoorDash is seeking a Senior Associate for Customer Experience - Safety to lead cross-functional efforts in preventing and responding to critical safety incidents on the platform. You will own the full lifecycle of incident handling, work with Product, Policy, Analytics, and Operations, and translate complex problems into scalable, actionable solutions.

The role requires 3–5 years in strategy/ops or related fields, strong analytical abilities, and a proven track record of independently driving

Qualifications

• 3–5 years of experience in strategy & operations, business operations, consulting, or a related field in a fast-paced environment.
• Strong strategic thinker who can break down complex problems, prioritize effectively, and develop clear, structured approaches to drive impact.
• Highly analytical and can translate complex data into clear insights and actions.
• Strong operator with exceptional attention to detail and a track record of executing in high-pressure, ambiguous environments.
• Track record of independently owning ambiguous initiatives from problem definition through execution.
• Experience leading cross-functional initiatives and influencing stakeholders across Product, Engineering, and Operations.
• Bachelor’s Degree

Responsibilities

• Drive Safety Strategy – Partner with cross-functional teams to identify and execute initiatives that improve how DoorDash prevents, identifies, and responds to safety incidents.
• Own End-to-End Experience – Design and optimize the full lifecycle of safety incident handling, including reporting, workflows, support execution, and tooling.
• Drive Data-Driven Decisions – Leverage data and case-level insights to identify root causes, measure performance, and prioritize opportunities to improve the safety customer experience.
• Influence Cross-Functionally – Collaborate with Product, Engineering, and Operations to ensure safety CX needs are reflected in product and operational decisions.
• Solve Complex Operational Problems – Tackle ambiguous, high-stakes challenges by building scalable processes, driving rigorous execution, and ensuring high-quality outcomes in sensitive situations.

Skills

Strategic thinking

Analytical

Cross-functional leadership

Ownership of initiatives

Problem solving

Education

Bachelor’s Degree

Job description

DoorDash is seeking a Senior Associate for Customer Experience - Safety to lead cross-functional efforts in preventing and responding to critical safety incidents on the platform. You will own the full lifecycle of incident handling, work with Product, Policy, Analytics, and Operations, and translate complex problems into scalable, actionable solutions.

The role requires 3–5 years in strategy/ops or related fields, strong analytical abilities, and a proven track record of independently driving