Senior CX Lead, Safety & Incident Response

DoorDash; New York (NY); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

401(k) with employer matching

16 weeks paid parental leave

Wellness benefits

Commuter benefits match

Paid time off

Paid sick leave

Medical, dental, and vision benefits

Job summary

DoorDash is seeking a Safety Strategy & Operations leader to join the Safety Customer Experience team in New York. You will collaborate with Product, Policy, Analytics, and Operations to design scalable processes for preventing, identifying, and responding to high‑risk safety incidents.

This role requires a detail‑oriented operator who can own ambiguous problems, translate them into structured workflows, and drive data‑driven decisions to improve the safety CX.

Qualifications

• 3-5 years of experience in strategy & operations, business operations, consulting, or related field in a fast-paced environment.
• Strong strategic thinker who can break down complex problems, prioritize effectively, and develop clear, structured approaches to drive impact.
• Highly analytical and able to translate complex data into clear insights and actions.
• Strong operator with exceptional attention to detail and a track record of executing in high-pressure, ambiguous environments.
• Track record of independently owning ambiguous initiatives from problem definition through execution.
• Experience leading cross-functional initiatives and influencing stakeholders across Product, Engineering, and Operations.
• Bachelor’s Degree.

Responsibilities

• Drive Safety Strategy - Partner with cross-functional teams to identify and execute initiatives that improve how DoorDash prevents, identifies, and responds to safety incidents.
• Own End-to-End Experience - Design and optimize the full lifecycle of safety incident handling, including reporting, workflows, support execution, and tooling.
• Drive Data-Driven Decisions - Leverage data and case-level insights to identify root causes, measure performance, and prioritize opportunities to improve the safety customer experience.
• Influence Cross-Functionally - Collaborate with Product, Engineering, and Operations to ensure safety CX needs are reflected in product and operational decisions.
• Solve Complex Operational Problems - Tackle ambiguous, high-stakes challenges by building scalable processes, driving rigorous execution, and ensuring high-quality outcomes in sensitive situations.

Skills

Strategy & operations

Cross-functional collaboration

Analytical thinking

Attention to detail

Independent ownership

Education

Bachelor's Degree

Job description

DoorDash is seeking a Safety Strategy & Operations leader to join the Safety Customer Experience team in New York. You will collaborate with Product, Policy, Analytics, and Operations to design scalable processes for preventing, identifying, and responding to high‑risk safety incidents.

This role requires a detail‑oriented operator who can own ambiguous problems, translate them into structured workflows, and drive data‑driven decisions to improve the safety CX.