Senior CX Lead, Safety & Incident Strategy

DoorDash; Los Angeles (CA); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Equity grants

401(k) plan with employer matching

Paid parental leave

Wellness benefits

Job summary

DoorDash is seeking a Safety Customer Experience leader to drive the strategy and execution for incident prevention, identification, and response on the platform. You will bridge Product, Operations, Policy, Analytics, and Customer Experience to design scalable solutions for high-stakes situations.

The role requires a detail-oriented operator who can navigate ambiguous problems, own initiatives, and influence cross-functional teams to deliver high-quality outcomes in a fast-paced environment.

Qualifications

• 3–5 years of experience in strategy & operations, business operations, consulting, or related field in a fast-paced environment.
• Strong strategic thinker who can break down complex problems and develop structured approaches.
• Highly analytical with the ability to translate complex data into clear insights and actions.
• Operator with exceptional attention to detail and a track record of executing in high-pressure, ambiguous environments.
• Proven ability to independently own ambiguous initiatives from problem definition through execution.
• Experience leading cross-functional initiatives and influencing stakeholders across Product, Engineering, and Operations.

Responsibilities

• Define and drive safety strategy with cross-functional teams to prevent, identify, and respond to safety incidents.
• Own end-to-end safety incident experience, including reporting workflows, support execution, and tooling.
• Leverage data and case-level insights to identify root causes, measure performance, and prioritize opportunities.
• Collaborate with Product, Engineering, and Operations to ensure safety CX needs are reflected in product and operations decisions.

Skills

Strategy & operations

Cross-functional collaboration

Data analysis

Problem-solving

Attention to detail

Stakeholder management

Education

Bachelor's Degree

Job description

DoorDash is seeking a Safety Customer Experience leader to drive the strategy and execution for incident prevention, identification, and response on the platform. You will bridge Product, Operations, Policy, Analytics, and Customer Experience to design scalable solutions for high-stakes situations.

The role requires a detail-oriented operator who can navigate ambiguous problems, own initiatives, and influence cross-functional teams to deliver high-quality outcomes in a fast-paced environment.